Why does ufanet not work on the phone. Setting up a connection to the Ufa provider. Login to your Ufanet account

What is Ufanet? It is a major provider of Internet, telephony and digital TV. Works with individuals and organizations. Provides a huge variety of services. The center of the company is located in Ufa. 9 more cities of the Volga Federal District are united in the Ufanet network. Ufanet is a portal of information and entertainment services. Each client can access it using the Ufanet personal account.

To find out what Ufanet offers to its users, you need to take a few simple steps:

  1. Select the desired city from the available ones.
  2. Select service format:
  • for home;
  • for the office.
  1. Choose which service you need:
  • internet connection;
  • connection of TV channels;
  • telephony (if possible);
  • installation of video surveillance;
  • complex connection of a package of services.

Ufanet cares about its customers and the quality of the services provided. The subscriber has the opportunity to promptly indicate to the company about the shortcomings, including through the portal.

Login to your Ufanet account

Ufanet does everything to make his portal interesting and informative, and not a place for exclusively business communication. Here you can find local news, watch entertaining videos of life in the region and just have fun. The communication style with clients is light and friendly, yet respectful. For example, if you have questions and complaints, you can express them personally to the director of the company. Or if you want your home to connect to Ufanet, you can write a letter to the commercial director. After all, he himself asks about it.

The interface of sites in different cities is slightly different, but in general it has all the main blocks. To connect to the Ufanet network, you just need to write and send a message in the "Connect" block. An employee of the company will call you back and clarify all the details of the issue. If connection is possible, then a specialist will go to the house to draw up a contract and connect to the general network. After completing the documents, the client can access the Ufanet personal account. Here you can see data on connections, service packages, balances and expenses for a certain period. You can quickly change the tariff plan or make the next payment.

Personal account Ufanet statistics

In order to understand the functionality of your personal account, it will take some time and, possibly, the help of a support specialist. To view statistics in Ufanet's personal account, you need to go to the "Personal account" block on the main page of the site. Ufanet provides two ways to connect to your personal account: to view statistics and access via VPN.

Login to your personal page is carried out by entering the contract number and password from the registration card issued at the time of registration of this contract. You can also enter only the contract number, but in this case, the functionality of the account will be limited. You can log in using the address and name of the subscriber.

Although this menu is called viewing statistics, it is not only intended for obtaining reporting information. Here you can perform the following operations:

  • replace the tariff plan with a more attractive one;
  • pay for services using a bank;
  • connect SMS notifications about operations, changes and company promotions;
  • order the "Autopayment" service so as not to worry about the need for timely payment;
  • find out information about the work of Ufanet and its promotions;
  • use the contact with technical support.

Personal account Ufanet payment

After signing the contract, Ufanet provides absolutely free assistance on many issues, for which others take a lot of money. For example:

  • computer training (1 academic hour);
  • internet surfing training (1 academic hour);
  • basic Internet connection settings and error removal;
  • registration in social networks;
  • setting up a Wi-Fi router from Ufanet;
  • setting up programs and messengers for communication on the Internet;
  • removal of virus and spyware, as well as banner ads;
  • installation of drivers;
  • auto-tuning TV;
  • setting of "Open Digit" channels;
  • registration of access to cameras and work with video archive.

Those services that are provided for a fee are paid from the subscriber's account. To ensure uninterrupted access to the Internet and other services of the company, you need to constantly monitor the status of your account. If necessary, it can be replenished in several convenient ways. In Ufanet's personal account, payment by card is made within a couple of minutes. No need to look for a terminal or stand in line at the post office.

The bank, from which the payment is made, must be valid, it must contain the required amount of funds.

Personal account Ufanet phone number

In Ufanet's personal account, the phone number can be used to manage services. The "Service control phone" option is connected if technically possible. It may be charged in accordance with the Ufanet Tariffs. In order for this service to work, the subscriber must necessarily indicate the cell phone number with which the system will work. The phone is reported by the subscriber when he connects to the service.

You can get the following services by phone:

  • restore the lost password for access to your personal account. This is possible in the "Forgot your password?" when entering the contract number, subscriber number, symbols indicated in the picture. You must click on the item "Remind". The contract number and password for entering will be sent to the phone via SMS;
  • restore credentials (username and password) to access the Internet. This can be done in the "Service Management" tab by selecting "Credential Recovery";
  • find out the balance of the subscriber's personal account by sending an SMS to number 2420 (when providing the subscriber with the “Short Number” service);
  • find out the username and password under the contract for the provision of Internet access services.

Personal account Ufanet credit of trust

Ufanet has the ability to identify by a code phrase. If such an option is currently available. Using it, you can enter your personal account or contact the support service for information. In the latter case, additional questions may be asked for more accurate identification. By the code phrase, you can get only reference information on the contract, the volume and types of services provided.

If the subscriber currently does not have funds to pay the bill, he can take the funds at. To do this, you need to select the item in the personal account of Ufanet "Credit of Trust". After authorization, you need to go to the "Account Management" item. This option does not work on unlimited "Freedom" tariffs, only on "Rainbow" and "Goroda" tariff plans. The "Credit of Trust" option can be activated twice. Provided that at least one fully paid accounting period has passed between them. That is, you cannot pay on credit for two accounting periods in a row.

"Credit of Trust" is connected for 3 days. Service cost - 10% of the subscription fee for 1 calendar month.

To avoid delays in payment for Ufanet services, you can connect the free Auto Payment service directly from the subscriber's bank card.

Personal account Ufanet school magazine

What other services besides Internet, television and telephony does Ufanet offer?

For Bashkortostan and the Orenburg region, Ufanet provides the "School magazine" service. It allows you to automatically keep all school records on student progress. For this, the educational institution must register in the system by submitting an application for registration. The entrance is made on a separate website to the personal account of Ufanet "School Journal".

For apartments, houses, organizations and public places, the company can offer:

  • equipment for broadcasting wireless Internet Wi-Fi;
  • video surveillance cameras and security systems;
  • internal digital communication IP-telephone networks;
  • installation, configuration and full support of all IT systems for organizations;
  • creation and equipment of workplaces;
  • hosting and domain registration;
  • sale, installation and repair of telecommunications, computer, mobile and software;
  • consultations and home visits of specialists;
  • electronic services of the certification center;
  • service center services;
  • installation and placement of customer equipment at the Ufanet technical site.

Managing tariffs and services in your Ufanet account

The provider is concerned about the convenience of its customers and provides him with ample opportunities in his personal account. In his account, he can easily manage services and rates.

We click on the section "Service management" and select the subsection of interest to us. There are 4 of them:

    "Information on the service";

    "Service Control Phone";

    "Commercial Services";

    "Additional services".

Let's analyze each separately.

"Information on the service"

In the subsection, the subscriber can check the tariff plan or change it, track the Internet speed at different times of the day, activate one or another tariff option, check the total cost of services operating at that time, get a report on operating time.

The tariff plan takes effect when you first log into the network if the balance is positive. It is valid from the date of activation for 30 days. But it is also possible to change the tariff for another with a higher speed. The main thing is that there is money in the account.

One of the important and pleasant features of Ufanet tariff plans is activation upon receipt of a subscription fee. For example, if a person went on vacation for a month or two, then you don't need to pay anything for communication. And the contract is not suspended and money is saved.

In addition, he can create a "pass phrase" in this subsection. This is the name of the subscriber's personal password, with which he can receive complete reference information on the volume of services provided, on the balance of the personal account, as well as traffic detail and other data.

The option is actually very handy. It is enough to dial 09388 from the mobile (the call is free), name the passphrase and get all the necessary information. Or say the code phrase in the operator's office to the employee.

In this case, you need to be careful not to transfer the passphrase to other people, because it is easy to get the subscriber's personal information, including his contact phone numbers, using it.

Also in this subsection you can change passwords and use the new service "Video yard". It allows you to view either archives of recordings or online video from cameras installed in the yard, if a force majeure situation occurs.

"Service control telephone"

By connecting this useful service in the personal account, the subscriber will never forget to top up the balance in time. The phone will receive messages about the need to replenish the account in a day or two.

The connection is simple - just enter the phone number and the number of days for which messages should be received in special windows on the site. It is also easy to deactivate the service - you need to delete the previously entered phone number and the messages will no longer bother you.

In addition, through this service, the company will inform the subscriber about ongoing promotions, new services, and special offers.

The service also allows you to recover your lost password, Internet login credentials, and track auto payments.

"Commercial services"

This subsection provides information about the software subscription service.

"Additional services"

DynDNS is offered as such. The service allows you to find out the IP-address of the server, if it changes every time the server connects to the Internet.

"Service club" in your personal account

Service Club is a range of services provided by Ufanet to its subscribers. In particular, this is protection against viruses, connecting a computer and other devices to the Internet, installing programs on them, connecting a media player and game consoles, as well as teaching the basics of using the Internet. All these and other services can be obtained free of charge if the subscriber presents the Ufanet Service Club card.

It is easy to get it - you need to submit any subscriber identification document to the provider's office and sign the corresponding application. The cardholder can call specific phone numbers for each city and call a service support employee. At the first exit, he will bring such a useful card to the subscriber. Employees leave on any day of the week from 10 to 20 pm.

However, you can use the services free of charge, provided that the account balance is positive.

The personal account will receive information about the "Ufanet Service Club", on the processing of requests and appeals.

Technical support through your Ufanet personal account

To get advice on payment, personal data, connection and others, you need to go to the "Help" section in your personal account and select one of the available topics, or suggest a new one.

When you select existing topics on the page, information appears on how to solve the problem. In addition, at the end of the text, two buttons become active: green - "yes - smog (la)" and red - "no, specialist assistance is required." Technical support is available via What "s App, Viber or Telegram.

In addition, a technical support chat will soon appear, where the subscriber will be able to discuss his problem with a specialist in real time.

Application for connection through the cabinet

Within a week after the conclusion of the contract, the operator presents the subscriber with a data accounting card, which allows him to gain access to his personal account and services. Thus, it is impossible to leave a request for connection through a personal account, since it appears with the client after the contract is concluded. The application can be left on the official website of the provider.

Application forms and documents in Ufanet's personal account

In the personal account, the section for forms and applications is not presented, but they are easy to download on the official website. At the very bottom of the main page is the section "Application forms". Opening it, you can select and download the desired document.

How do I delete my account?

It is impossible to delete your personal account, it is deactivated after termination of the contract.

Some statistics:

Ufanet has already delivered the Internet to 1 million homes in Russia.

The provider has provided jobs for more than 2 thousand people.

The company employs mainly young people - the average age of employees does not exceed 30 years.

Ufanet is a popular provider in the Republic of Bashkortostan; the company specializes in providing access to TV and the World Wide Web. Digital television from Ufanet is the best combination of high-quality sound and video, thanks to which you can experience genuine emotions while watching the action on the screen. When connected to digital TV, users are completely immersed in their favorite shows and movies.

Interactive TV is available in every home

In order to configure the channels for Ufanet correctly, it is important to know the procedure. The instructions below will help you set up your Ufanet digital TV for Samsung devices.

detailed instructions

Of course, it all depends on the specific model, because the menu structure and interface may differ, but the order of actions and the essence does not change. You can set up your Samsung TV like this:

  • press the Menu key on the remote control, this will help to go to the main TV menu;
  • select "Country" in the "Channel" section;
  • enter the standard pin code (1234, 1111, 0000) or the numbers that you set yourself;
  • in the “Digital channel” parameter, select “Others”. This will allow you to tune your television correctly;
  • click on "Cable Search Options" in the "Channel" section. Interestingly, in devices manufactured after 2010, this item may appear during the Autotuning process.

Cable search options

At this point, we have to perform the most important settings on which the performance of television on Samsung equipment depends. To tune to the correct frequency, enter the ending frequency 770000 and the starting frequency 274000 of the city of Ufa. Set the modulation parameter to 256 QAM and the symbol rate to 6750.

After that, you can return to the "Channel" item, and go to the "Auto tuning" menu. There you can set the type of channels (digital), as well as the signal source (cable).

If you did everything right, then when you search for a Samsung TV, it will find about 10 radio programs and about two hundred TV programs.

Outcome

Ufanet digital television is set up in minutes on any TV. The procedure for different equipment is very similar, and consists of several elementary steps. Finally, we add that after searching for all TV channels, you can set the internal clock (GMT zone and "Auto" clock mode, this is done in the System - Time menu).

How to set up an Internet connection yourself if your provider is Ufanet? It is very easy to do this, just spend a few minutes, carefully following the instructions below.

  • Foreword
  • Automatic connection creation
  • Setting up a connection in Windows 10
  • Configuring a Wi-Fi router to work with Ufanet

Internet from Ufanet is slow? Speed \u200b\u200bsags in the evenings? And there's nothing to watch on TV?

Foreword

Currently, in connection with the widespread distribution of Wi-Fi routers, subscribers connecting to the Internet provider Ufanet immediately buy or rent a wireless router through which the connection is made. If you have there is home wireless router, then immediately go to the appropriate paragraph of this manual. If not, and you connect the Internet cable directly to your PC or laptop, read on.

Automatic connection creation

Ufanet has released a utility that automatically creates a new connection on the system. You just have to drive in your data (login and password) that were given to you by the employees who connected you.

You can download it without creating a connection.

Plug the Ufanet cable into the network card connector, open a browser and enter the website address www.ufaman.ru (it will be available as a local resource)

  • section "Support"
  • section "Instructions"
  • section "Connection settings"
  • select the version of the utility that matches your OS (Windows XP, 7, 8, 10)
  • a window will appear where you will need to enter your data from the Ufanet service (login, password). A shortcut will also be created on the desktop for quick connection.

This completes the connection creation process.

Setting up a connection in Windows 7

You can configure the connection to Ufanet yourself in the Windows Vista or Windows 7 operating system in the following way:

We go to "Start" - "Control Panel". Open the menu "Network and Internet"

There we go to the "Network and Sharing Center" menu.


We select the menu command "Setting up a new connection".

Select "Internet Connection" from the list and click "Next".

The switch should be in the "No, create a new connection" position, again click "Next"


In the next window, select "High Speed \u200b\u200bwith PPPOE"

Enter your username and password from the Ufanet network. Check the boxes as in the picture and click "Create".


Click "OK" and try to connect.

Setting up a connection to Ufanet in Windows 10

Open Start - Options

Network and Internet

On the left, select the item "Dialing". Then click "Set up a new connection"

"Internet connection"

High Speed \u200b\u200bwith PPPoE

Good day. I recently switched to a 500 Mbps tariff. Day 1: I contact the TP, the speed does not match the declared one. An engineer comes and calls the oxide problem on the ports and connectors. I cleaned and re-squeezed, connected and started checking the speed. Doubts arose when he started knocking on the ufanet server to measure the speed. The output received 300-320 Mbps. To other Ufa servers 100-130. Okay, let's release the engineer.

Day 2: look at the locks. We go to the rutor, look for a more promoted distribution (for a sample, we take two more analogs on different similar resources and put them in turn) and put them on the download. 10 MB / s. We take the next one - 10 MB / s. The third is the same. 10 MB / s is the maximum.

We begin to look deeper into the process. There are at least 100 feasts on each distribution.

The am_choked and peer_choked options are not disabled. The analysis was carried out block by block, after the start of the download, to exclude the first blocks with am_choked \u003d 0.

Hardware: Xiaomi miRouter Pro R3P.

Everything is set to gigabits. Cable connection. There is no VPN.

The crux of the question: is the speed of downloading torrents artificially reduced through in-depth traffic analysis? :)

If not, try not to say that torrent download speed is not an indicator. It will not be an indicator for people who cannot do at least some analysis.

Z. Y. Please do not send me on the line, they can only send an engineer. Just answer please here.

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