My planet internet personal account. Personal account planet. Password creation and recovery

Internet provider "Planeta" has been operating in the telecommunications market of the city of Yekaterinburg for over 15 years, and during this time has established itself as a reliable partner providing high-quality, affordable communications and qualified technical support to subscribers. Currently, the coverage area also includes the cities of Nizhny Tagil, Kamensk-Uralsky, Krasnouralsk and Berezovsky. The main services provided to the population are: unlimited high-speed Internet, telephony and digital television. For the company's clients, a personal account Planet is available on the official website, thanks to which the management of connected services has become even more convenient.

Personal account features

Planet's personal account is a round-the-clock functional remote maintenance service that allows subscribers to perform the following operations right at home, at any convenient time:

• View the current state of the subscriber account.
• Replenishment of personal balance using a bank card online directly on the site without commission.
• Connecting the promised payment.
• View the current connection conditions, control the Internet speed.
• Familiarization with the current tariff plans and switching to another, more suitable one.
• Receiving special individual offers, participation in the bonus program.
• Connection of service packages or individual additional options.
• View help information, connection statistics, latest news.
• Getting specialist advice through correspondence.

Registration and login to your personal account

Registration in the remote service system on the site is available for all subscribers of the company who have valid contracts for the provision of telecommunications services. The procedure itself is simple: when entering the Planet personal account for the first time, the subscriber is asked to enter the contract number and e-mail address, and then create the desired password to enter. In the future, it will be enough to enter only a username and password.

You can recover your password from the login page of the personal section of the site by selecting the "I forgot my password" section. The system will redirect to the page for creating a new password, where, following the prompts, you need to create new login information.

To get instant access to pay for the Internet, digital television, the phone of the Planet provider, you need to go to the user part of its website. It presents all information of interest to the consumer. What a client can see in the personal account of the Planet - balance, data on payments made, tariffs, conditions for connecting additional services. The personal part of the site is conveniently arranged. It has a well-thought-out interface, so each client will be able to quickly figure out how to make a payment, see the amount of downloaded traffic.

In the user section, the consumer will easily manage all of the provider's services. He will connect new ones or disconnect already unnecessary ones, review the current offers of the company that will be interesting to him and seem financially beneficial. To access the personal page, the service user needs to register. After completing the procedure, he will have a login and password, using which he will enter the client part of the provider's official website, where he will be able to control all the services connected and provided to him.

Login to your personal account Planet

To visit your page, you will need to enter your username and code word. To register new users, they will need to enter their contract number into the system. This is necessary to identify the subscriber. After that, the person will be able to log into the personal account of the Planet. If the user has lost his contract and cannot remember his number, he should contact the technical support service. He needs to do it personally and take his passport with him. After checking the document, the client will be printed out a new contract and given its number. He will be able to register in the system and enter the client section to perform operations - pay bills, study new provider shares.

If you lose your password for your personal page, you will need to go through the procedure for recovering it. It is simple, the client will need to enter his contract number in the request form. After that, a password will be sent to him, which will allow him to restore access to his account. If desired, a person can then change it to a more convenient one. The contract number is the main user identifier, so it cannot be lost and disclosed to unauthorized persons.

Planet Subscriber's Personal Account

The personal section allows the client, without visiting the provider's office, to receive information about services and prices. The personal account of the Planet subscriber will allow you to control the balance. It shows how much money is in the user's account. If the client sees that it is not enough to settle with the telecommunications organization, he can easily top up the balance through the website. The system provides for instant replenishment of the account through the bank. The user is required to enter her number, the amount for which the payment will be made. After that, the money is credited to his balance.

In the user section, clients have access to statistics. They see what services they have connected, the size of the downloaded traffic. If desired, they can always suspend the service of some service, change the current tariff plan to a cheaper one, connect to the Internet at a higher speed, add or remove additional telephone numbers (up to 5 numbers of any city in which the provider operates). Also, in the closed part of the site, the user, if he does not have funds on his balance sheet, can always use the deferred payment service. Several days are given to repay it.

The functionality of the personal account Planet

After registering and gaining access to your personal account, you have the following options:

• the ability to choose and quickly change the tariff plan
• monitoring of the state of the personal account
• payment for services without leaving home using a bank card
• obtaining statistical data for analysis
• accumulation of bonus points
• suspension / resumption of service

Password creation and recovery

Which codeword should I choose to enter the user section? Creation and recovery of a password for the Planet provider occurs through the site. It is created during registration by the contract number, restoration occurs through a special form if the consumer has forgotten the code word. If a person cannot remember or change him on his own, he can always use the technical support services of a telecommunications organization. Employees of the company will send him a login code, which the user should change in the future to improve his reliability.

When a subscriber creates his password, he should take into account that it should not be simple, consisting of common words and abbreviations. Attackers should not be able to find a combination of symbols and gain access to confidential information. Therefore, to create a reliable code word, you need to use a combination of Latin letters and numbers. The password should not be short, this will reduce its strength. It is also advisable to periodically change the password to a new one. It is advisable to do this every few months. This will increase the security of your personal page.

Planet tariffs and services

The telecommunications company provides a wide range of services. Its main areas of work: connection to Internet users, digital television, voice communications. All tariffs and services of the Planet provider are constantly being improved. The company develops new offers that are beneficial to subscribers.

The Digital Home offer combines three areas of the provider's activities at once. Clients within its framework can connect the Internet, voice communication, a router and a set-top box. Also, the consumer can choose a combination of offers convenient for him, connecting to the Internet and television at the same time. As part of such a service, the client can choose among several tariffs the most suitable for himself. The difference in offers lies in the price, speed of the Internet, the number of connected channels, the cost of renting equipment (routers, set-top boxes). The consumer can always choose one service, refusing all others. In this case, the telecommunications company has developed additional tariffs. For example, the client only connects to the Internet, but he does not have access to TV broadcasting and voice communication.

Managing TV channels of the Planet provider

The company offers customers to connect to different thematic channels. In this case, the control of the TV channels of the Planet provider will be carried out by the user himself. To do this, he needs to choose a tariff in which the number of TV channels he needs will be connected.

The telecommunications organization makes it possible for everyone to find what to watch on TV. Among the range of its offerings there are channels on the topic of sports, travel, science, entertainment, for children, lovers of shopping, movie fans. There are TV channels for adults and 3D.

What is special about TV Planet? This is digital TV. This means that the picture on the screen will be very clear and bright. Watching digital TV is much more interesting and exciting than conventional analog TV. One gets the impression that a person is completely immersed in the world of cinema and music, feels like an active participant in tele-travel, a researcher of scientific secrets. The management of the connected channels is available to the clients of the provider through the personal part of the site. In it, they can change tariffs, take advantage of the company's new offers, and suspend digital TV broadcasting if necessary.

Fault claim of the "Planet" provider

If the subscriber found that some service was not working for him, he should contact the technical support service. The specialist will accept a claim about a malfunction of the Planet provider. The customer must provide full information about the problem. He needs to be told what exactly does not work (there is no access to the global network, some channels do not turn on, telephone numbers do not answer), how long ago the problem arose. If a technical support employee realizes that the subscriber will be able to solve the problem on his own, he will give him clear instructions, following which, the user will return the Internet or digital TV to work. If the actions performed by the subscriber did not help, then the company employee will issue a call to the master who will come to the client's home. All faults will be eliminated by the provider's masters promptly.

A telecommunications organization offers several ways to contact technical support. The subscriber can make an application through the office closest to his home or call 8-800-7-555-052. The company also accepts applications from customers to its email address. Having written a letter to it with a description of the situation, the user will receive a response from technical support.

Suspension of service for the Planet provider

If the subscriber plans to for some time refuse to watch TV broadcasts or access the world wide web, he needs to temporarily suspend the agreement he has concluded with the provider. This is required so that he does not have to pay for services that he will not use for some time. The client can easily suspend the service of the Planet provider through his personal page on the telecommunications company's website. He does not need to contact the office of the organization.

What you need to do - go to your personal account, find the item "Suspension of service" in it, activate it. After its activation, a person will lose the ability to use the provider's offers for some time. When he needs again access to the Internet, telephony or watching digital TV, the subscriber can always restore the services. He can also do this on his personal page. He will need to go into it and re-connect those services to which he needs access. After that, he will again be able to start watching TV channels and go to the sites of the world wide web.

Personal account mobile application

A special mobile application for managing Planet's personal account has not been developed. The service is accessible from mobile devices through the mobile version of the company's website.

Customer support through personal account Planet

Any questions that arise when working with the account can be found out in the technical support service:

• 8 800 7 555 051 - questions regarding connection and consultations, the line works on weekdays from 8-00 to 23-00, on weekends from 10-00 to 23-00
• 8 800 7 555 052 - questions of technical support, around the clock

Any questions can be formulated in writing and sent by e-mail:

Also, the official forum "Planets" works on the company's website, where you can discuss any problems and get comprehensive advice from specialists.

How can I disable my personal account?

To disable your personal account, you must use the "Sign out" option. Only in this case, you terminate the session. If you exit by closing the site or turning off your computer, your account remains accessible to third parties who can use the computer after you.

Security & Privacy Policy

The greatest concern among users is caused by questions related to the payment transactions through the site using a bank card. The security level on the Planet website is at a high level. All data is entered directly on the bank's website, so it is not available to telecom operators. If you follow the recommendations of the bank that issued the card, the risk of fraudulent activities is minimal.

Planeta is an Internet, telephony and TV provider. Provides telecommunication services to residents of Yekaterinburg, Nizhny Tagil, Kamensk-Uralsky, Berezovsky, Krasnouralsk.

The operator's official website is planeta.tc. It implements a system of online interaction with subscribers - the Planet personal account.

Registration procedure in your personal account

All customers of the Planet company have the right to create a subscriber section on the planeta.tc website. You can apply for a connection to the Internet, television, telephone networks online. Click the "Enable the Planet" button in the left menu, check the possibility of receiving services at your address, fill out and send an application. The provider's manager will contact you at the specified phone number to agree on the time of the master's visit and sign the contract.

After the conclusion of the contract, you can proceed to registration. To create a personal account, you must:

• open the authorization page;
• click on the button "Entry for new subscribers";
• specify 8 digits of the contract number with the provider;
• enter your e-mail address;
• set a password for authorization;
• get login.

If you cannot or do not want to register online, contact the Planet office and the operator will help you create an account.

Login to your personal account Planet

If you lost or forgot your password, use the link to the password recovery form. The password is recovered using the 8-digit contract number. You can also restore access to the service at the provider's offices.

Why do you need a personal account?

A personal account on the planeta.tc website gives subscribers access to the following opportunities:

1. Tracking the current state of a personal account - users can find out the balance in real time.
2. Instant replenishment of an account from a bank card.
3. View information about charges and debits on the account.
4. View a list of connected services and statistics of their use.
5. Connecting / disconnecting services.
6. Using the "Promised payment" option.
7. Obtaining information about the current tariff and its change.
8. Suspending and resuming service.
9. View information on the bonus program and bonus reservation.
10. Sending messages to the provider and receiving answers to questions.
11. Editing subscriber information.
12. Setting up your personal account, including changing your password.

Registration in your personal account Planet is not required to view information about the operator of telecommunications services, tariff plans. Visitors to the company's website have access to services for checking the possibility of connecting their home to the Internet, TV, telephony, paying for services by the contract number, checking the speed of the Internet connection.

Planet Yekaterinburg is an Internet provider that provides residents of the city and commercial organizations with high-speed low-cost Internet, telephony and digital television. Service provider coverage area: Krasnouralsk, Nizhny Tagil, Berezovsky and Kamensk-Uralsky.

Clients can remotely manage all services online, through the personal account system, which works on the official website of the organization.

Personal account features

Planet's personal account is a round-the-clock functional remote maintenance service that allows subscribers to perform the following operations right at home, at any convenient time:

• View the current state of the subscriber account.
• Replenishment of personal balance using a bank card online directly on the site without commission.
• Connecting the promised payment.
• View the current connection conditions, control the Internet speed.
• Familiarization with the current tariff plans and switching to another, more suitable one.
• Receiving special individual offers, participation in the bonus program.
• Connection of service packages or individual additional options.
• View help information, connection statistics, latest news.
• Getting specialist advice through correspondence.

Registration and login to your personal account

Registration in the remote service system on the site is available for all subscribers of the company who have valid contracts for the provision of telecommunications services. The procedure itself is simple: when entering the Planet personal account for the first time, the subscriber is asked to enter the contract number and e-mail address, and then create the desired password to enter. In the future, it will be enough to enter only a username and password.

You can enter your personal account from the main page of the site. Before entering your personal account, you need to make sure that the service city is correct. The city of connection is in the upper right corner. By default, the city is Yekaterinburg.

Further on the left side of the site in the main menu you need to find the link "Clients". She is in the very last paragraph. When you click on the link, a submenu will appear where you need to select the item "My Account". By clicking on the link, the site will transfer the subscriber to the authorization page, where it is necessary to enter the login and password in the personal account issued during registration.

It's very difficult to imagine your life without the Internet. Progress is developing rapidly, new technologies are being introduced everywhere, and at the same time user requests are growing. One of the most important things for everyone is uninterrupted data transmission at high speed. Hundreds of providers offer their services, but all can provide the proper quality of work. Guided by these requirements, the Planeta provider, which has been operating in the Yekaterinburg market for more than 15 years, offers fast high-speed Internet connection, including for watching TV. Super TV, super-Internet, voice communication and a full set of equipment for work - routers, set-top boxes, SIP phones - everyone can buy all this in one place by calling 8-800-7-555-051 or by sending an application from the website. Personal account Planet is available for the company's clients.

planeta.tc - the official site of the provider "Planet"

Connection

1. Go to the official site - https://planeta.tc/ekb;
2. Click "Enable Planet" in the left column of the site;
3. Check the technical connectivity. To do this, select your locality from the list (there are 5 cities in total - Berezovsky, Nizhny Tagil, Kamensk-Uralsky, Krasnouralsk, Yekaterinburg), indicate the street name and house number, click "Check opportunity".

If you can connect to your address, a message will appear on a new page: "Hooray, we are glad to connect you, leave your contact information to conclude an agreement." If this is not possible, you will be asked to fill out a future application form when your home becomes available. So, enter your name, phone number and e-mail in the online form, click "Submit an application". Wait for a call within a few hours from a company specialist to clarify the details.

https://planeta.tc/connect/step1

At the appointed time, a representative will come to your home to conclude an agreement for the provision of services and sign an additional agreement. After that, the organization of the connection will begin, after which it is necessary to sign the Certificate of Completion. The fact of the conclusion of an agreement with the company is confirmed by the client with a payment document on the transfer of funds to the personal account.

Personal account "Planet"

Accounting of services, calculation of their cost, statistics of client payments are made by the operator automatically through the settlement and information system. It contains the subscriber's personal account with a number corresponding to the contract number, which is used to control settlements and reflects financial transactions. Access to the personal account of the Planet is made by the user using a login and password. They are issued at the time of registration of the contractual relationship or are formed independently during the registration process.

Login to your personal account Planet

Authorization in the personal account "Planet"

1. Scroll down the page and select the "Personal Account" section;
2. Select the "Entry for new subscribers" tab;
3. Specify the contract number and click "Next";
4. Create a password, agree to the terms of personal data processing;
5. Enter your email address (a confirmation letter will be sent to it);
6. Confirm your e-mail address, go to your personal account.

Work in the personal account of the Planet is carried out through a browser from any device. The provider does not have a mobile application. When viewed from a smartphone, the site automatically adapts to the mobile version.

List of personal account services:

• Change of tariff plan (the transition is carried out within an hour after submitting the application, except for the combined tariffs - Internet + TV, TV + Internet);
• Checking the status of the personal account (the amount of assets, spent funds);
• Instant payment by credit card. In the appropriate section, indicate the contract number and the amount to be paid, click "Pay". The money will be credited within a few minutes;
• Viewing statistics on the use of services;
• Reservation of bonus points. The accumulated points can be used to pay for services. After their reservation, the write-off of fixed assets from the account is terminated until all bonuses are spent;
• Suspension of service during the absence of the subscriber at the address of the Internet, TV, voice communication.