Elimination of possible malfunctions. Troubleshooting Incorrect broadcast format
Television is one of the main media. Subdivided into analog and digital signal transmission. Satellite Tricolor TV is the most widespread digital TV broadcast. Sophisticated digital equipment is used to receive and transmit signals. From time to time, any equipment fails, and digital devices are no exception. Digital television equipment includes a receiver, a connecting cable, a satellite dish with a decoder (a special tip on the dish that receives, processes and transmits a signal to the receiver).
How to find out why Tricolor TV is not working?
It is necessary to first identify the cause of the malfunction. We start with the receiver. When turned on, the indicator light should light up. If this does not happen, then hold down the power button on the device for 3-5 seconds and try again. The indicator is off - there is a problem with the receiver's power supply.
If the receiving device is working properly, and the screen says "No signal", then we take the remote control from the receiver, press "Menu". Nothing has happened on the TV screen - the broadcast input on the TV is incorrectly selected.
Useful information! On the remote control from the TV, you need to select AV (from the receiver, three wires of the "tulip" type are suitable) or HDMI (one black wire).
If the channels are switched, the menu is written at the bottom of the screen and "No signal" in the middle, then you have run out of the paid Tricolor TV service package. The most common reason is incorrect installation of the smart card in the device board.
List of major mistakes Tricolor TV
The main mistakes are:
1. Bad weather and strong wind moved the decoder from a certain point. Due to bad weather and poor visibility, the signal may be intermittent or completely absent. Poor satellite focus.
2. Malfunction of the connecting cable from the decoder to the receiver.
3. The power supply unit of the receiver is out of order. The device has an indoor or outdoor unit.
If a simple plug comes from the receiver, then the power supply is on the board (internal 12 V power supply). A block with a plug comes from the receiver - this is an external power supply for the device.
4. Incorrect analog input selected on TV. Must be AV or HDMI.
5. Expiration of the paid service package.
6. Incorrect installation of the smart card on the board.
7. Intermittent signal - a problem with the satellite dish. The mounting bracket may be loose.
8. The signal decoder on the dish is out of order.
9. On the TV screen there is an inscription - short circuit. Connecting cable problem. It is urgent to turn off the power of the receiver and replace the cord.
No access to view
The most common problem for subscribers is the inscription “No access to viewing”.
This error can be caused by:
- the payment for the service package has ended;
- activation after payment was not performed;
- the smart card is not inserted correctly;
- the software has not been updated;
- failure to receive signals due to bad weather.
IMPORTANT! A common solution to the problem is to factory reset and update the software again.
Smart card not detected by receiver
The appearance of this inscription indicates that the subscriber has incorrectly inserted the card into the slot of the device. The receiver is a very complex digital device with boards, power supply, signal receiver and transcoder. A smart card is an electronic board with a contact group. If there is no short circuit (the card is not fully inserted or the wrong side), the receiver will not be able to read the signals coming from the card.
The second reason is software mismatch. Tricolor TV constantly updates its programs. Many subscribers are faced with the problem of incompatibility between a new smart card and outdated software on the receiver. You need to update the programs and restart the receiver. If the problem persists, then reset to factory settings and update the software again.
No signal
Bad weather, strong wind, loosening of the bolts of fastening the satellite dish can be the reason for the appearance of the inscription "No signal"; the wrong input is selected on the TV; receiver power supply defective.
The solution to the problem is to select AV or HDMI input on the TV; reset to factory settings and start channel search. Go to your personal account on the official Tricolor TV website, check the payment and activation of paid service packages.
No sound
If the sound disappears, then you need to perform some manipulations. Check if the "Mute" button is pressed on the TV or receiver remote control. Turn off the receiver, wait 30 seconds and start again. Check the correct connection of the connecting cable and its integrity. Go to "Menu", select factory settings and reset. Then you need to update the software.
Image problems
There are four problems with the image: there is sound, there is no picture; the image is broadcast in pixels; ripple images; freeze the picture.
The most common solution to the problem is to simply replace the connecting cable. Sometimes, in bad weather conditions, the direction of the decoder tip on the satellite dish gets lost.
Tricolor TV error codes
0 - poor signal reception; the package of services has not been activated in the personal account on the website.
3 - access to viewing TV channels is closed, access keys to TV channels have flown.
4 - no access (the broadcast goes through a third-party resource, an encrypted channel).
6, 7 - the receiver does not see the card and access to the channels is closed.
8 - smart card is not supported by the receiver.
9, 10, 11 - problems with payment.
12, 13 - the receiver is incorrectly registered, there is no access to viewing.
30 - problem with the receiver board.
BOOT - software crashed.
Short circuit - decoder or connection cable defective.
ER 31 - the receiver's motherboard is out of order.
Lack of channels - failure in the receiver's programs, you need to search for channels.
Payment Errors
Error with code 9 - you need to pay for the necessary services and activate. Mistake 10 - Subscribe and pay. Error 11 - in your personal account, you need to activate the services, restart the receiver, wait eight hours.
Table with a complete list of errors
| № | Name | Short description | More details |
|---|---|---|---|
| 1 | Error 0 | Insufficient signal level and quality, or there are no keys ... | |
| 2 | Error 1 | No viewing access. | |
| 3 | Error 2 | No viewing access. | |
| 4 | Error 3 | No viewing access. | |
| 5 | Error 4 | No viewing access. | |
| 6 | Error 5 | The smart card is not recognized by the receiver. | |
| 7 | Error 6 | No viewing access. | |
| 8 | Error 7 | No viewing access. | |
| 9 | Error 8 | The receiver does not support smart card. | |
| 10 | Error 9 | No viewing access. | |
| 11 | Error 10 | No viewing access. | |
| 12 | Error 11 | Repeat the activation commands. | |
| 13 | Error 12 | Make sure the correct region is set in the settings. | |
| 14 | Error 13 | Activation keys are missing. | |
| 15 | Error 16 | Check if the module and smart card are installed correctly. |
Practice shows that error 4 rarely appears in Tricolor TV. But what if she did appear? In this article, you will learn how to fix error 4 if it occurs on your satellite TV receiver.
What error 4 means
The window showing the error makes it clear that the ID number is not displayed correctly. If there is no access to it, the system automatically blocks access to viewing. What can I do, how do I fix this problem? From the instructions below, you will learn that this requires a software update, or a few other manipulations, after which everything will be fine.
Causes of occurrence
The problem associated with the appearance of an error occurred with almost all users of Tricolor TV receivers. The company has decided to release a new version of the software to consumers. If you think logically and pay attention to the updates that happened earlier, you can understand that:
- as a rule, there are two updates - for the module and receiver software separately;
- the system is configured in such a way that the update is first downloaded for the receiver, and only then, as an add-on, for the module.
However, in the summer of 2017, users saw a message that a module update must be installed. After completing the procedure, error 4 instantly appeared in the tricolor TV. It is noteworthy that the update was successfully installed, but the error was in no hurry to disappear.
How to fix the problem
There are several possible solutions to this problem. If any solution doesn't work for you, move on to the next one. We will also look at what to do if none of the options for fixing error 4 helps.
Method # 1 (Software update)
Trying to find out what the essence of the problem may be, many initially undertake to analyze the correct operation of the receiver and its unique ID (as a rule, it is already present on the access card, and if there is no smart card, it is integrated into the system itself). Here it becomes already clear that the receiver is not able to recognize its own ID number, which, in turn, makes it impossible to further decode the channel. Accordingly, if error number 4 appears, then you should understand the features of ID recovery.
- If error 4 appears on tricolor TV, you need to go to channel 333. This channel is specially provided for performing service actions. It is after the transition to it that the procedure for updating the standard software is carried out.
- Then check for updates. The receiver will do this on its own. When a new software version is found, it will prompt the user to confirm the installation. After completing this action, error 4 tricolor should disappear.
What to do next? After the receiver accepts the consent, it will initially install from the satellite, and then, after reaching the 50% mark on the progress bar, it will begin to install the downloaded files into the device's memory. This will continue until the progress bar is filled to 100 percent.
Note! If you have established a connection to the satellite and you have approved the installation of the updated version, in no case turn off the receiver! Otherwise, you will not be able to fix the problem completely. In some cases, the receiver no longer shows channels due to insufficient number of files in the software package or due to their corruption.
After all the necessary files are downloaded and installed, the receiver will automatically reboot for the updated files to take effect. After rebooting, the system should completely fix the problem.
In the case of some models, an additional software update for the module is required. Remember that it is updated immediately after the main firmware is loaded into the system. The module is updated much faster. Mandatory installation of these files is not always required - much depends on the behavior of the system after the main firmware update is completed. If error 4 is gone, don't touch anything else. When saving it, we try to additionally update the module.
Important! Sometimes a software update may not help because there is a USB stick in the slot. Remove it and reboot the receiver, it should help.
Method number 2 (Reset settings)
Sometimes the elimination of the fourth error requires resetting the receiver to factory settings, and re-searching for channels. This is done very simply:
- Press the "Menu" button on the remote control of your receiver.
- Select "Settings".
- Then scroll to the very end to the section "About the receiver", item "Reset settings".
After you reset to the default settings, re-search for Tricolor TV channels, and in order to watch channels with a broadcast shift relative to Moscow +2 (+3) hours, select the Ural region.
Method number 3 (Contacting support)
If the previous two methods of solving the problem did not help you, then you can contact the Tricolor technical support service. But before calling, collect the following data:
- ID number of the smart card;
- Your contract number with Tricolor;
After that, you can call online on the official website, or choose any other way of contacting support.
We hope that you can easily restore access to your favorite channels by following the above tips.
At the beginning of June 2017 and beyond, a large number of Tricolor TV subscribers faced a problem. which was named "Error 4 on the Tricolor". The symptomatology is that when trying to view encrypted paid channels, the subscriber receives a message instead of a picture - “No access to viewing. The TV-radio channel is not broadcast by the operator (error 4) "... And then he no longer knows what to do. All encoded channels are not shown.
The problem did not affect all tricolor subscribers, but most of them. This happened because it affected the receivers of the tricolor models GS E521L, GS B520, GS B522, GS B521, GS B531M, GS B532M, GS B533M, GS C592 - and these are just one of the most common models.
Error 4 on Tricolor and how to fix it - No access to view. The TV-radio channel is not broadcast by the operator (error 4) When you try to figure out what's the matter, the first thought is to check if the receiver sees its ID (sewn or on the access card). And here it turns out that the receiver does not see the ID, and without the ID, it is impossible to decode the channels and, therefore, you need to look for a solution in the area of \u200b\u200bID recovery. What we do.
In the photo we see that the receiver does not see the access card to such an extent that it issues - No smart card. And on the 3rd line we see the current software version - 3.4.299 The first step for such a restoration should go to the 333 TV channel - this is a special service TV channel from which the receiver's software is updated.
Those. you need to go to channel 333 "Telemaster" and check if there is any new software for the receiver. The receiver itself will check its presence, and if there is one, it will offer to install new software itself - no additional actions from the user are required, you just need to confirm the installation.
The screenshot was taken on 333 TV channel. The receiver offers to update the software to version 3.7.304 - after clicking on "OK", the download process will start, and then the installation of the new receiver firmware. After the receiver receives consent to install a new firmware version, it first downloads it from the satellite (up to 50% of the progress bar), and then installs it into the receiver's memory (after 50% of the progress bar)
The new firmware of the tricolor receiver is being downloaded from the satellite. Upon reaching 50% of completion, the installation of the firmware into the receiver's memory will begin. After a new version of the firmware is recorded in the receiver (receiver), it automatically reboots itself and after rebooting starts to normally open and show your favorite TV channels. This happens for the reason that with the new version of the software, the receiver correctly sees the card and its ID, which means that it can normally decode the channels.
After updating the receiver software through channel 333, the receiver again normally sees its ID and correctly decodes the channels. The card number in the photo has been changed to nonexistent in nature. In the third line we see that the information about the receiver software version has changed. Thus, to eliminate the error “No access to viewing. The TV-radio channel is not broadcast by the operator (error 4) ”, it is enough to update the receiver's firmware from the 333 technical channel.
An important point - for some models of receivers, it is also necessary to update the module software (the module software version is displayed in the 4th line in the given images). It is performed after updating the main firmware. and also from 333 TV channels. The module software update is faster than the main update. It is easy to understand whether you need to update the module software specifically on your receiver - if the error persists, we update, if it leaves, we do not update.
WARNING - the firmware of the receiver software is a responsible event. If the power supply is cut off while the new firmware is being written to the receiver's memory, the receiver will lose its functionality. The owner of the receiver carries out the firmware update at his own risk.
Here is such a short instruction for error 4 - we wish you good luck in eliminating it and pleasant use of the Tricolor TV system.
P.S. -the described problem is almost one hundred percent not the last, there will be others. But there is no need to be upset about this, because there is channel 55 with general technical information, there is tricolor technical support at 8-800-500-0123, so the next problem that has arisen will most likely be resolved.
On October 16, 2019, new software (software) was released for the receivers of models GS B520, GS B521, GS B521H, GS B521HL, GS E521L, GS B522, GS B531M, GS B531N, GS B532M, GS B533M, GS B534M, GS B5310, GS B5311GS, GS C592, aimed at improving and improving the operation of this equipment.
ATTENTION! The software update takes place in two stages. Never turn off the power of the receiver until the update is complete! Otherwise, the receiver may be damaged!
If you are using a server-client system, you first need to update the software of the receiver-client C592, and then proceed with the software update of the receiver-server.
To update the software, follow these steps:
1. Unplug the receiver's power cord from the outlet and then plug the receiver back in.
2. Switch the receiver to the TV channel numbered 333 in the general list.
3. After a few seconds, the following message will appear on the screen about the need to update the software:
When this message appears, select "OK" to start the update.
4. Update progress.
After agreeing to the update, service messages about the update process will appear on the screen. Receiver software update takes about ten minutes, module software update takes about five minutes.
Attention! Receiver-client software update GS C592 It may take up to twenty five minutes.
5. When the update is complete, the receiver will reboot and turn on with the new software version.
ATTENTION! For the receiver model GS C592, this will complete the update, since it does not require a module update.
6. For other models: after turning on the receiver, re-switch it to TV channel 333 in the general list. Within one minute, a message will appear on the screen about the need to update the module software.
7. When a message appears about the need to update the module software, follow steps 3-5 of this manual.
After finishing the software update, make sure the update was successful. To do this, go to the "Personal Account" application ("Menu" -\u003e "Personal Account") and check the values \u200b\u200bin the "Receiver software version" and "Module software version" lines. The update was successful if the following information is displayed:
Third line: Receiver software version - 4.6.310.
Fourth line: Module software version - 0.0.185.
The figure below shows the view of the "Personal Account" application using the example of the GS B521 receiverH after update:
Video instruction: