How to disconnect from ktv. Ways to turn off television by Rostelecom. Refusal of services in the office of the company

More than 100 million Russians are clients of Rostelecom. Among them, the number of users of interactive television is growing. For various reasons, sometimes there is a need to figure out how to turn off Rostelecom television. Whatever the reason for doing this, each client has the right to refuse any type of service. We will discuss what needs to be done in certain situations.

Forever and ever

How to turn off cable TV Rostelecom forever? The service is provided on the basis of an agreement signed by you. To terminate it, you must personally come to the nearest office of the company with the documents:

  • passport, driver's license or other identity document;
  • the contract, if it has not been lost yet;
  • equipment for connecting TV, if you use it for rent.

The employee must give you two copies of the application form. One copy remains with the provider, and the second should be given to you. Make sure that the letterhead is stamped and signed by a Rostelecom representative.

After registering the application, the provider undertakes to disable the service within three days. Additionally, a Rostelecom employee will notify about this by phone.

If you took the equipment in installments and did not have time to pay off the debt, you will have to pay the remaining amount of money. The debt on the balance of the personal account is also the basis for refusal to terminate the contract. Refusal can be made even if the contract was drawn up with another person. In this case, he must be present in person or send his legal representative, for whom the power of attorney is issued.

Temporary shutdown

How to turn off interactive TV Rostelecom during a vacation or business trip? After all, you don't want to pay for a service that you won't use for a whole month or even more. In this case, the "Voluntary blocking" service will help.

You can use the service both during a personal visit to the office and through your personal account. To do this, on the main page after logging in, select Television and click the "Manage service" button.

A card will open, where the link “Block the service” is highlighted in color. Click on it.

On the page that opens, fill out an application for a temporary shutdown. Here you will also see the conditions of the blocking and its cost. Do not forget to specify the blocking period correctly and click on the confirmation button.

When moving

Some subscribers are interested in how to terminate the Rostelecom TV contract when moving. And this is the right question. After all, the company proposes not to break off relations completely, but to issue the same package of services to a different address.

You need to make a call or visit the provider's office to discuss the details. Representatives of the company will consider your application and, if it is technically possible to connect all services in the same volume, they will issue a certificate for Moving to the new address.

With this document, you need to visit the Service Center at the new address to activate the service.

Sometimes there is no suitable equipment at a new location, which excludes the technical possibility for further cooperation. We'll have to contact another company. The main thing is not to forget to fully repay Rostelecom's debt and terminate the contract. Otherwise, debt will accumulate at the old address, for which sooner or later you will have to pay off.

Refusal from a paid channel

Perhaps you would like to continue using interactive television, but are only interested in how to disable the paid channel on Rostelecom.

To do this, in the "Television" service card on the main page of your personal account, select the "Manage service" button.

You will see a list of all channels available to connect and disconnect. Each active package has a "Disable" button, which you need to click. After that, a floating window will appear to confirm or edit the action and cancel it.

To finally confirm the application, you need to click on the appropriate button on the opened page "Applications for changing packages".

Information will be displayed with the result of the operation performed.

Can I cancel the call service?

For any questions that arise, it is always useful to call the hotline at 8 800 100 0 800. Employees of the company will provide advice and provide relevant information on any topic that interests you.

But to terminate the contract with Rostelecom, the personal presence of the person with whom it was drawn up is required. Only a temporary blocking of television or other services is possible via the Internet or by phone.

How to connect cable TV for free is a question faced by many citizens. There are several types of cable TV connection: paid and free; by submitting an application to the appropriate branch in the city or independently. We will consider with you a way to independently connect cable TV for free to all TVs in an apartment or house.

Instructions

  • If you or your neighbors already have cable TV in your house, then it will be enough to competently carry out work on cabling and then you can watch cable TV on all TVs, enjoying excellent channels.

    What is needed for this?

  • Usually an antenna for satellite TV is located on the roof of the house and has several channels for laying cables. If such channels are not "clogged", you can safely proceed to the next steps.
  • The first thing to do is to purchase the required amount of cable and other devices such as a splitter, multiswitch, diplexer and converter. All of these can be purchased at the market or in a specialized store.
  • The next step is cable routing. You should have three cables, green, yellow and red. The red cable runs from the antenna to the dashboard, which is usually located at the site or at the entrance, and then from the dashboard to each required TV. This cable is used to receive a satellite signal. The green cable stretches like the first and serves to transmit the signal of the collective antenna, and the third type of cable (yellow) runs from the shield to all TVs in the rooms that should be connected.
  • The antenna on the roof runs as many cables as you plan to make independent points and plus one cable (green) for the collective (terrestrial) antenna. In the future, with the help of a multiswitch, you can increase the number of cables to the required one.
  • Thus, for example, for 3 TVs, you need to stretch from the antenna on the roof to the shield 3 cables, one for each of your access points and plus 1 common cable for the terrestrial antenna. At the same time, 3 cables should go from the shield to each point, that is, in total, for 3 TVs - 9 cables. One cable for the satellite signal, the second for the terrestrial signal and the third for the parallel connection.
    • Advice added on October 3, 2011 Advice 2: How to connect a cable to a TV As experience shows, in order to watch TV in any room of an apartment, sometimes it is not enough to purchase the TV itself. You may need an additional cable to the TV, which you can easily connect yourself. To do this, it is not necessary to have a large stock of technical knowledge behind your back, since you can cope with the connection by following simple instructions.

    You will need

    • tV cable of the required length, fastening tools, plastic baseboard (if you need to hide the cable).

    Instructions

  • Decide which method you will use to connect the cable, how many connectors you need, and how you will hide the excess length.
  • Take the cable with the connector attached to it, check the quality of the transmitted signal, carry out the so-called connection diagnostics. After everything is done, extend the cable the required distance.
  • Secure the cable with cable ties available from your specialist retailer. For the cable, it is worth choosing those fasteners that will match the color of the room. Run the connection cable along the rug or behind large pieces of furniture. Furniture should not be placed on the cable or allowed to be found in a place where it will be exposed to constant moisture, such as near flowers.
  • Hide the cable in the skirting board when the connection is closed. Attach the skirting board along the wall, then use a special stapler to attach the cable to the skirting board using one of its parts (internal). Then close it with the second part. Such a plinth can be matched to the color of the floor or wall, it will serve for a long time. In addition, a long cable can be hidden in it.
    • If you want to connect the cable to the TV, you should pay attention to the possibility of transferring the cable from one room to another, if necessary. Before connecting the cable, pay attention to the possibility of attaching several different connectors to its end, with which you can connect different devices to the TV. Helpful Hint Remember that the cable that connects to your TV must meet numerous parameters. This is not only its cross-section, the length that allows you to watch TV in any room of the apartment, but also the so-called aging of the cable. The fact is that about every seven to nine years the cable needs to be changed, as a qualitatively new leap in the development of television broadcasting technologies is taking place. For this reason, the quality of the transmitted signal may drop, and the image may be lost and lost during transmission. In addition, when connecting the cable, it is worthwhile to carry out diagnostics. Before you run the cable and connect it to the TV, you need to determine which connection method you will use - closed (in which the cable is hidden in the wall or under a special plinth) or open (the cable is simply passed under the carpet or along the wall).
    • connecting the cable to the TV
    How to Connect a Cable to a TV - Printable Version Rate this article!

    At one forum on satellite TV I came across an interesting topic about the methods of illegal connection to the cable network. And this is for sure a headache for all cable operators. Many of the methods that were described there for a long time have been known to me and are no longer rolling in our network. The very first and most probably the most common way is to cut the riser at the entrance and connect through the cheapest splitter. This method is calculated in 5 seconds even if the splitter insertion point is masked.

    A slightly more tricky way - tapas are used instead of a splitter. If the tap is selected correctly, then there is a chance to watch TV channels for a month or two, depending on the activity of the linemen and the signal level in the riser. Even on the forum, it was advised to put an air antenna near the main cable that goes along the roof or technical floor. In one house, such options were just a disease, and in another house, on each site, they installed some kind of ridiculous antenna from 2 beer cans and attached it directly above the cable in the entrance. After replacing a cheap Chinese cable with a good one with a double screen and installing 75 ohm plugs. on the first floors, the antennas began to disappear by themselves and many new subscribers were added.

    The most harmful way described on the forum is sticking needles and cutting the cable. I remember that at the dawn of the development of our network, there were many such clever people. True, they are poor things, probably still do not know why their televisions began to break down often. I personally punished such people by feeding a phase to their self-made wiring. Television workshops could not cope with replacing the SCR and even with the power supplies that had flown out. But this disease was quickly cured. For an ostracism, they even gave an announcement that there is a high voltage in the cable and if the connection is incorrect, the TVs burn out.

    But I liked one way of fighting illegal immigrants there. Perhaps something might come in handy. It's no secret that neighbors often know who is watching the cable at the ball. So if you give an announcement that everyone who reports an illegal connection is guaranteed anonymity and a reward in the form of premium free viewing for a couple of months, then the phone with the number you need to call will be red for the first time from an avalanche of calls.

    Another effective method of dealing with persons who do not want to pay for viewing, and even more so for connection, is a local news channel through which you can show the faces of illegal immigrants filmed on camera during a raid to identify illegal connections. The effect is steeper than the fine and subpoena. In my memory, after we once showed the entrance and the door of the apartment behind which one very smart-ass illegal hid, as soon as the video camera was taken out during the raid, everyone paid for both the connection and the monthly fee for a year ago and a year in advance! Nobody wanted to embarrass themselves on the local news channel.

    "ILLEGAL" and how to deal with them?

    What do cable TV subscribers lose if their neighbors are connected illegally:
    - the signal quality deteriorates significantly;
    - due to frequent calls, the waiting time of the master increases;
    - the load on the equipment increases, due to which there may be interruptions in communication;
    - companies lose income that could have been spent on shares and network development.

    How can you tell if someone in the house has connected unauthorized?

    Yesterday my favorite program showed excellently, but today it “started to snow” on the screen after neighbors twisted something in the entrance or an additional cable appeared to their apartment.

    The amount of fines for unauthorized connection to cable TV:

    Illegal subscribers of the network are brought to administrative responsibility and are obliged to compensate the damage caused to telecom operators.

    Punishment prescribed by law:

    Warning or fine in the amount of 300 to 500 rubles, confiscation of terminal equipment;
    - if the connection resulted in a communication failure, a fine in the amount of 500 to 1000 rubles;
    - if the actions of an illegal subscriber have led to a breakdown of the equipment, the operator has the right to demand compensation for damage in the amount of the cost of the equipment or its repair.

    What to do:

    Pay close attention to all the facts of the appearance of new cables or devices on the site or in the dashboard, after which a signal deterioration occurs, and immediately report by phone to the company's subscriber department;
    - when carrying out installation work at the entrance or on the site, require a certificate from working specialists (all employees of companies have an official certificate with them);
    - pay attention to the fact that all blocks and devices placed in the house must be marked with information about the operator, indicating the phone number;
    - do not pay for services to craftsmen for unauthorized connections. Receiving any television signal via cable is possible only subject to the conclusion of an agreement and the payment of a monthly subscription fee.

    Our company is forced to create a special service to combat unauthorized connections... The problem is that law-abiding subscribers first of all suffer from illegal immigrants. Unauthorized connection to the cable TV network leads to damage to the network, reduces the quality of the signal in the house and the entrance, in addition, it can lead to the failure of both the broadcast equipment and the terminal equipment in the subscriber's apartment. I would like to note that our work with illegal immigrants is put on a systematic basis. In particular, we conduct bypasses of our entire network to identify and disable illegal immigrants, which is almost 90% of the urban residential sector. Network control specialists work in the sector on a daily basis. Every week about 30 - 40 illegal immigrants are found and disconnected from the network.

    After the first illegal connection, these people are included in our "black list". And we check them even more often. As a result, it is more profitable for people to pay us a monthly fee than to buy three to five meters of cable three times a month and connect again and again illegally.

    Well, since the illegal connection primarily affects the neighbors, and many pensioners live in our cities, our population takes a very active position in the fight against "pirates". Our grandmothers work better than any precinct... And if they notice something, they immediately call us. Many people in cities already know that we can come to a "pirate" with a law enforcement representative, and further connection for such a subscriber may become difficult. In September 2014, the management of the Cable Television operator LLC Sozvezdie Oriona decided to apply strict measures to suppress illegal connections to the cable TV network in Lakinsk. The consequence of this decision was the submission of an application to the Economic Crime Department of the Sobinsky District about bringing to criminal responsibility the residents of several apartments in which an unauthorized connection was found. These persons are charged with causing material damage to the company as a result of using the services of the company without concluding a contract and timely payment of a subscription fee.

    Our goal is to protect our subscribers, to provide them with quality services and a modern level of service.

    What should be done to protect subscribers who regularly pay for cable TV?

    According to our technical experts, about 15% of their working time they are engaged in troubleshooting technical problems caused by illegal connections. We could spend this time on connecting new (legal!) Subscribers, on improving the signal quality, eliminating accidents, and much more, useful for our subscribers. In addition, we are forced to install additional equipment for signal amplification so that our legal subscribers do not suffer from the actions of intruders, repair disabled equipment, etc., which inevitably leads to increased costs.

    How to deal with this problem?

    Firstly, all illegal connections are technically impossible to receive a high-quality signal. Most "pirates" do not have enough knowledge to properly connect to the network. Most often, they are cut by an artisanal method, dividers are installed, because of which the entire network may suffer. Secondly, the actions of illegal subscribers under the existing legislation of the Russian Federation are qualified as "theft" and fall into under articles 158 "Theft" and 159 "Fraud" of the Criminal Code of the Russian Federation.

    Therefore it is important to convey to all subscribers that only by concluding an agreement with a telecommunications operator, they will use the cable television service without losing quality, without the risk of being disconnected at any time and without liability before the law.

    Technological progress is making significant changes in the daily life of citizens. Some services, which until recently were in great demand, are gradually being replaced by other, more advanced areas. These outdated technologies include community antennas and radio access points in apartment buildings - they are integral parts of old-style apartment buildings.

    What is a collective TV antenna

    A common house antenna is a complex complex designed to receive a television signal. The system includes many elements: the TV antenna itself, cables, special amplifiers and a home distribution network. But today the construct has been significantly simplified, and the number of channels has been increased.

    The advantages of this way of watching TV include low cost and no need to buy expensive devices.

    Service company

    Since collective television antennas are part of an apartment building, in fact they are common house property and are usually serviced by management companies or HOAs. But usually the provider is Rostelecom, with which a service agreement has been signed. If the equipment ceases to function, then this company must restore it to work. Before issuing a refusal, it is necessary to clarify which organization serves the common house antenna.

    How much is

    The use of this service is not free. The amount of payment depends on the region and on the service company. Also, this factor depends on the number of main TV channels. For example, in Moscow and St. Petersburg there are several dozen, in the regions of Siberia - about 5-10. That is, the amount of the fee differs several times. The average cost per month is about 150 rubles.

    Why refuse the service

    In accordance with the current standards, Rostelecom no longer installs general-purpose antennas. Persons wishing to issue a waiver can write an application directly at the company's office or via the Internet.

    If the client has applied to Rostelecom for the first time, he will be offered to connect digital television, for which he will only need to purchase a small set-top box.

    Help: Users connected to a fixed antenna are required to pay monthly for it. Regardless of whether the subscriber uses it or not, payments should be made regularly, unless an official refusal is issued.

    Users highlight the following disadvantages of a common house antenna:

    • a small number of TV channels;
    • inability to sort the video, view type - analog;
    • the image quality is significantly lower than that of digital television;
    • uncomfortable navigation, inability to rewind the video.

    The line for the payment of the common house TV antenna is included in the general receipt for utility bills. Sometimes the antenna service company sends separate bills.

    How to file a waiver in the office

    When registering a refusal from the Rostelecom antenna, the applicant must indicate the reason. The application contains a list of factors due to which the client can refuse this service:

    • choice of modern IP TV technology;
    • installation of satellite television;
    • transition to cable TV from Rostelecom;
    • change of provider.

    If the client decides to turn off the TV antenna through the company's office, then he should adhere to the following algorithm of actions:

    1. If there is a debt, then you should pay it and keep the check.
    2. Prepare a set of documents (passport (or other identity card), a contract with a registration number, a certificate of ownership in case the registration does not match the address of the antenna).
    3. Go to the Rostelecom office and write a request to terminate the current contract.

    Note: The refusal procedure is free of charge and is not subject to state fees.

    How to turn off the antenna through "Gosuslugi" is given below.

    How to disable through the Unified portal of public services

    The website offers users a huge list of services, thanks to which citizens can receive many public services without leaving their homes. Therefore, the number of portal visitors increases annually.

    You can also turn off the Rostelecom antenna through Gosuslugi. This function is available only when the organization - the recipient of funds for the service, is available in the database of the single portal. Otherwise, the owner will need to contact the division of the company personally.
    To refuse to use the collective TV antenna through the public services website, you must adhere to the following instructions:

    1. Pass authorization in your personal account.
    2. Choose the one you want from the list of services, indicating the operator.
    3. Fill out the withdrawn application, attach a scanned copy of your passport and a receipt for payment of debts (if any).
    4. Fill out the online contract and send it to the specified email address.

    MTS is known by most of the residents of Russia as one of the largest cellular operators. But her activities are not limited to just one service.

    The company offers high speed internet, TV internet and satellite TV. Expanding the list of its services, the company takes care of their high quality and ease of use.

    Connecting cable television will allow the subscriber to view programs that fully correspond to his interests. In addition to basic TV channels, cable TV offers sports, children's, educational, information, entertainment and other channels. It is not surprising that in such a wide spectrum, everyone can easily find their favorite TV channel for themselves.

    How to activate such an MTS service? The provider provides the subscriber with access to high-quality broadcasting of TV channels after performing a few simple steps. The subscriber must:

    1. Call by phone or visit the official Internet resource of the operator to find out if it is possible to connect to his address.
    2. Submit your application.
    3. The MTS TV service is provided only to the owner of the apartment, or upon his written application.
    4. Agree on the date and time of the arrival of the masters for the installation of equipment.
    5. Cable laying and equipment setup. Please note that only one TV or computer can be set up for free. You need to do the setting of other devices yourself or the wizard will do it for an additional fee.
    6. After completing the installation and configuration of the devices, the wizard who connected the subscriber to the service checks the quality of the broadcast of the programs, after which an agreement on the provision of services is drawn up and signed.

    Service management

    Each subscriber on the official portal of the MTS company has access to a personal account, thanks to which he can:

    • monitor the account balance;
    • make payment;
    • apply for a change in the tariff plan;
    • connect new services or refuse unnecessary services.

    The cost of cable TV varies by region. You can find out how much MTS TV costs in your city on the official portal of the company or by calling.

    For example, in Moscow and the Moscow region, today, there are the following tariffs:

    Subscribers are provided with:

    • Ability to view HD channels;
    • Several options for tariff packages;
    • Conclusion of useful information on the TV screen;
    • Viewing the transfer from the archive;
    • Video room;
    • Select the language for watching TV channels.

    In connection with a change of residence or for some other reason, some clients have a question: "How to disable the service?" To do this, you need to come to the office of the company, terminate the contract and return the equipment received.

    Satellite television

    MTS TV satellite is an opportunity to watch your favorite TV channels in any locality of Russia, regardless of their location. This became possible due to the fact that the ABS-2 satellite station is located practically above the center of Eurasia. In this way, the company compares favorably with its competitors, in which the location of the devices is shifted to the eastern or western part of the continent, which does not allow high-quality signal reception in all regions.

    The next distinguishing feature of satellite TV from MTS is interactivity. Subscribers receive a set-top box with a SIM card installed with a special tariff for managing various additional services.

    The company offers a basic package with 128 channels. Subscribers can expand the list by adding thematic kits, for example, for children or sports.

    How much do these services cost? The subscription price for one month is 140 rubles, but if you issue it for a year, the amount will be 1200 rubles. It should be noted that the service can be activated only with special equipment. To purchase the necessary set of devices, you will need to pay from 3840 rubles.

    How to disable the service? To do this, you need to visit the company's office and terminate the contract.

    Mobile TV from MTS

    A modern mobile gadget is used not only as a means of communication. In addition to various applications for games and work, a good smartphone or tablet plays video and pleases its owner with interesting programs.

    In order to be able to view your favorite TV programs on your phone or tablet at any time, you need to connect your MTS mobile TV. The company began providing this service in 2011, and in just a few months 30 thousand subscribers have used it.

    Continuously developing and improving this service, today, using the Mobile TV systems application, you can watch more than 100 TV channels. The subscriber can choose a payment method convenient for him - 300 rubles. per month or 15 rubles. per day.

    Connecting and disconnecting Mobile TV

    How to connect, or how to disconnect MTS TV? This can be done at any time convenient for the subscriber. The company offers easy connection and disconnection of the app. Each person can choose the most suitable option for themselves.

    You can connect or disconnect MTS TV in one of four ways:

    • by sending SMS with text 1 to number 999;
    • by generating a USSD request: * 111 * 999 * 1 # (daily payment) or * 111 * 997 * 1 # (monthly payment).
    • in your personal account;
    • in the mobile portal.

    When you connect using one of the above methods, you receive a response SMS to download "MTS TV". After installing the application on the gadget, you need to carry out a simple activation, and you can immediately watch your favorite TV channels.

    Before turning off the service, it is necessary to clarify which tariff the subscriber uses (monthly or daily).

    A rather urgent question for consumers of the Internet and TV provider Dom.ru today is the question of how to disconnect from Dom.ru? This is due to the fact that the most typical problem of the Internet provider Dom.ru is the low quality of services. Another reason to disconnect may be the poor quality of the company's service, or the subscriber's need to change his place of residence. The only option is to terminate the contract with the service provider.

    Making an appointment at the Dom.ru office

    In order to be in time for an appointment and at the same time not get into the queue, the simplest solution would be to call at the specified coordinates of the call center. Details are specified in each standard contract. By calling the office, you will need to identify a desire to disable the service, clarify the exact addresses of customer service centers, and make an appointment at the appointed time. It is important to take into account that the opening hours of each office is different (some accept subscribers until 17.00, the second until 20.00), and if you do not specify the period in advance, you can just go wrong. The second important point is that the offices accept applications from those wishing to terminate the contract until 14.00, after which a decision is made.

    Termination of an agreement

    The service operator can unilaterally turn off cable TV, the Internet if the terms of the contract have been violated by the subscriber. This provision is indicated in the version of Federal Law No. 171-F3 dated 21.12.2004. Before terminating the agreement for cable television Dom.ru or digital TV, you will need to write an application for termination of the agreement and pay for the services provided, as well as compensate for the damage caused, if any.

    The reason for turning off television, the network may be the absence of one of the mandatory points (in this case, the subscriber does not pay).

    These items include:

    • the date of signing the agreement with Dom.Ru;
    • availability of all details, both subscriber and operator;
    • indication of the license, settlement accounts of the organization;
    • information about the subscriber who ordered the service;
    • the address where the client's digital TV equipment was installed, the Internet;
    • technical indicators and norms of network operation were measured, an act of compliance was drawn up;
    • established and indicated the tariffs at which the subscriber is served;
    • the address to which the delivery of invoices for rendered is carried out is given;
    • the deadline for the agreement is specified;
    • obligations are presented in writing both on the part of the operator Dom.Ru and on the part of the subscriber, the procedure for the responsibility of each of the persons is regulated.

    If all this is in the agreement, you can use the provisions "On the approval of the rules for the provision of telematic communication services", namely paragraph 46 and disable Dom.Ru unilaterally. The user has a completely legal right to this, on the basis of which it is possible to disconnect at any time without giving a reason. The procedure is quite simple, you just need to contact the customer service center and order termination of the contract with Dom.Ru, write a statement, verify the payment means deposited into the account.

    Delivery of equipment (set-top box, wi-fi router)

    If it becomes necessary to disconnect the Internet to Dom.Ru, you will need to hand over the equipment installed by the operator (in the event that it was installed within the framework of the agreement by the service provider, and was not the property of the subscriber). The user will be required when a similar situation occurs:

    • contact the company's service specialists;
    • order a shutdown of the service;
    • agree on the time of arrival of the technical team and dismantling of the installed equipment.

    When handing over the equipment to Dom.ru, it is important to draw up an act of acceptance and transfer, with an accurate description of the serviceability of the units, the presence of defects (if any).

    The termination procedure for all tariffs and services is identical.


    Video: the lawlessness of the Dom.ru company in the Bashkir Republic

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