Tricolor which means error 0. What does the error “0” mean on TV Tricolor

Even a major operator like Tricolor TV often encounters technical problems, which, however, are often not caused by problems as such, but by a lack of user awareness on how to fix them. One of these cases is the message Tricolor "Error 0".

Causes of the problem

Let's name the most common reasons:

  1. The subscription to the Tricolor package has ended.
  2. Incorrectly installed access card in the receiver.
  3. The receiver has been disconnected for a long time.
  4. Poor satellite signal quality.
  5. Power failure.
  6. Incorrectly installed antenna (find out).

How to decide for yourself

What to do if you have such a problem? Let's start with the simplest - just wait a few minutes. Do not be surprised, this is really very often enough, and the image reappears. If it does not work, restart the receiver, and if you use the module for conditional access, it must be removed, and then returned to its place. In parallel, we check just in case subscription expiration date  on TV channels .

In order to reset the factory settings, you need to go to the "Menu" item "Settings" and dial 0000, then delete the factory settings. It also means resetting the tuned channels, which can easily be restored after a restart.

A message about resetting to factory settings

If the TV has not been used for a long time, it is necessary to leave the receiver working for several hours (7-8), after which it should be checked again. For preventive purposes, the operator advises from time to time to leave the device for receiving and transmitting a satellite signal functioning overnight. This will help to avoid further problems of this kind.

The next step will be an attempt card re-activation  through the operator Tricolor TV or independently. Unfortunately, errors are often reported as they are poorly adapted to the voltage drops that are common in our country. Fixing the problem through activation is a matter of 5-10 minutes.

If you decide not to write to the technical support service, but to cope on your own, remember that in the process of waiting for activation, the first channel of Tricolor TV should be turned on.


If you think that there is no access to watching television because of an improperly suspended antenna, you can try change its installation. It is not difficult. It is necessary to carefully change its position, watching the reaction of the TV. As soon as the channel "Info" starts to show, you can stop this process.

In fact, an error can sometimes occur for very obvious reasons. For example, a car with an alarm system tuned to your satellite stands next to your antenna; this is what prevents the signal from reaching the TV. Yes, it happens. See what you can do if, and how, in general. However, most often the problem is solved by a combination of proven simple methods.

As you can see, the message Tricolor TV error 0 will not be a serious obstacle to watching your favorite movies and programs, it can be easily and quickly corrected. And independently, however, as well as.

In most cases, the appearance of “Error 0” means that there is no access to watching TV channels. The most common cause of this problem is the failure of the receiving equipment software. The first thing that technical experts recommend to correct this error is to disconnect the receiver from the electrical network for a while, and then turn it on again. It usually takes no more than five minutes. If a conditional access module is used to watch TV channels, it must be removed from the TV and inserted back in a few minutes.

When this error occurs, an informational message is also often displayed on the “Coded DRE Channel” screen, and there is no access to the live broadcast viewing.

Solutions to this problem are universal for all models of receivers used to watch television channels from the packages offered by Tricolor TV. These measures are suitable for those situations where the receiver broadcasts the Infokanal of the digital television operator Tricolor TV, and there is no access to other channels.

Ways to correct error 0

First of all, you need to find out whether the subscription to the package of services from Tricolor TV has not ended. This can be done in the user's “Personal Account” on the operator’s website or in the satellite receiver menu. The end of the subscription may be the reason when there is no access to watching TV channels. In addition, the cause of "Error 0" may be incorrect installation of the card in the corresponding slot of the Tricolor TV receiver or the conditional access module in the TV. If it is installed correctly, then when you click the ID button on the remote control of the receiver, the ID button will display a message with the smart card number.

When the message “Coded DRE channel” appears, it will be useful to reset the receiver to the factory settings. For this, there is no need to call a service engineer. To reset, you need to open the satellite receiver menu and then go to the "Settings" section. To do this, you will need to enter a code of four zeros using the remote control. Next, you need to select "Factory settings" and confirm the deletion of the settings and the list of TV channels. There is no danger here. After the resumption of the receiver can be used autosearch. After restarting the receiver Tricolor TV, the problem should disappear.

If the subscriber has not renewed the subscription to the Tricolor TV package, and the Basic Package channels are not broadcast and the DRE Coded Channel message is written, you can try to find free broadcast channels at the end of the list.


If the receiver has been in the off state for an extended period, “Error 0” may also appear the next time the device is turned on.

In such a situation, it is advisable to leave the receiver on for up to eight hours. During this time, the broadcast channels should be restored. Although, as practice shows, if the receiver is in good condition and the antenna is connected correctly, it will take no more than 60 minutes to resume correct operation of the receiver.

Other causes and solutions

The same procedure must be carried out when purchasing the package “One”. If the subscriber paid for this set of services, the error “Coded DRE channel” does not disappear, but there is no channel broadcasting, you must restart the receiver and leave it on for up to eight hours. It should be remembered that the cause of "Error 0" and the lack of access to watching TV channels can be a bad level and quality of the signal received from the satellite, as well as the lack of activation keys. In this case, it is not enough just to leave the receiver turned on for a long time.

For reliability, you can send a request by e-mail [email protected]  or try to self-adjust the satellite dish. It will be incidentally to say that while waiting for the activation of the receiver, it must be switched to the first channel, that is, 1ORT. Even if it is not currently broadcast.

The message “Coded DRE channel” may be caused by a malfunction of the satellite conditional access module. In addition, often the errors in the work of Tricolor TV receivers are caused by software. To find out its version, press the “Status” key on the remote control. It is better to update the receiver software, as well as repair it, in the service center of the service provider. In this case, it is advisable to seek technical support from the dealer or representative of the operator Tricolor TV.



Turning on the TV and receiver, you can see the error “tricolor tv error 11”, what to do there is no access to viewing?

Code 11 appears when the receiver detects an overdue subscription to a channel package. The problem may occur on the first day after the payment.

The most common causes of occurrence:

  • negative balance in the account of the service package;
  • the payment was made recently and the receiver did not recognize the crediting of money to the balance;
  • the emergence of problems with the software;
  • incorrect payment, due to which the funds were not credited to the required balance.

Bug fix 11

Let us consider in more detail each case associated with the error that occurred. Delay of payment leads to automatic shutdown of the unpaid package of services and unavailability of viewing paid channels. To solve this problem, it is necessary to correctly replenish your personal account and transfer money to the balance of the service.

You can check the balance through the “Check Subscriptions” function on the main page of the Tricolor website. The fastest way to recharge is to pay by credit card. After crediting funds to the account, you need to transfer the required amount to the balance of a particular service. The key error of many users is the replenishment of the main personal account without further payment for channel packages. Because of this, this error often occurs. You can extend the package from the personal account of the official website of the operator of digital satellite television.

No access, although the package is paid

This situation can get users who have just paid for a package of services. The receiver may not have time to receive a signal of successful payment and will block the display of certain channels, displaying error 11. Resetting the receiver will help solve the problem. For this:

  1. Turn off the TV and receiver, unplug them from the outlet;
  2. Wait 15 minutes, then turn on the devices;
  3. Go to a previously blocked channel;
  4. Leave the device in connection mode before the channel starts broadcasting.

If this method did not help, check the payment execution and the current balance of the personal account.

None of the above methods helped to fix error 11.

If the payment for services and the reboot of the device did not help, a software problem is possible To do this, reset the settings to the factory settings and re-search channels.

For this:

  • Go to the main menu;
  • Select “Reset data”, confirm the action;
  • Enter the system PIN “0000” when prompted;
  • Reboot the receiver and reconfigure;
  • Start your channel search;
  • Go to the previously unavailable channel and wait for the broadcast to start.


If this method did not help, try to start the channels on the second receiver. Also, you can contact the official support service. This can be done in the following ways:

  • by calling the toll-free contact number 78005000123;
  • connect with Skype chat experts;
  • leave a request in the billing system Tricolor TV;
  • write to the support service in the official online chat.

Highly qualified specialists will explain what error 11 means and prompt actual ways to fix it. Periodically check the current balance on the balance of your personal account and pay for television services in a timely manner, this will help avoid this problem.

Like any other satellite television, tricolor tvs have errors and mistakes. Often, mistakes happen because of a malfunction in your hardware, a bias in the angle of the dish, or outdated firmware. But let's take a closer look at what causes error 0, there is no access to viewing and how to fix it. Check whether your account has been paid, if not, you can pay tricolor tv from your account through Sberbank online.

How to fix the error 0 Tricolor TV

Before you correct the error, you need to diagnose it. Identify what could be the error. Go to and check your balance, whether funds were credited to the account, in what amount, when they were written off. If you have already checked your personal account and your balance is replenished, try to check whether you have a card installed in the receiver. It happens that the card is not firmly inserted into the slot, sometimes it is forgotten to insert it.

If all else fails, try turning the receiver off for a few minutes by unplugging it. This will reset the parameters, and perhaps this will help. There is also a recommendation to leave the equipment turned on for 8 hours.

What else can be done to correct the error 0. You can reset the factory settings, for this, use the remote control, go to the settings menu in the "Settings" section. Standard login password: 0000, unless of course you changed it. Next you will be available to the "Factory Settings" menu. Click and reset the equipment to the factory settings. Remember that after this you may need to reconfigure your audio or video settings. When the receiver reboots you will need to tune the channels. Usually used autosearch.

If you are not well versed in satellite television and equipment settings, it is better to contact a specialist. Since the technique is quite accurate and requires an understanding of the process.

Clients of the largest satellite TV operator in Russia and the CIS countries often turn to search engines with the request “error 0 on tricolor tv: what to do, there is no access to viewing”.

This error indicates a general system failure, which makes it difficult to diagnose a specific cause.

Consider the main factors affecting the occurrence of a malfunction:

  • unstable equipment operation or the inability to transmit a signal to the satellite;
  • end of subscription to prepaid channels;
  • the receiver has been inactive for a long time, the connection needs to be restored;
  • incorrect installation of a smart card;
  • software failure.

Tricolor error 0: how to fix

Initially, you should check the connection to the receiver of the necessary components and the correct installation of the smart card. If the receiver is not connected to a dish directed to the satellite - the receiving and decoding of the signal becomes impossible, which contributes to the occurrence of error 0.

See if the smart card is properly installed: it should be in a level position and touch the card with the reader. You can check the functioning of the smart card by pressing the ID button on the control panel. If the information is displayed - the system works correctly.

After checking the connection of technical components, reboot the receiver.

Resetting Satellite Dish

If your satellite dish has changed position, you need to reconfigure it. To do this, turn on the information channel and connect the dish to the receiver. Gently move the plate, holding it in each new position for 3 seconds. If a signal is set, you will receive a special alert.

Cost to remember, extreme weather conditions affect the level of signal transmission from satellite equipment.

Verify prepaid subscription

The end of the subscription is one of the main causes of error 0. You can check the list of active channel packages through the service menu or in the official Tricolor TV user panel. Authorization is performed by entering the receiver ID and password, which is issued after registration upon installation of the equipment.

If subscriptions to the required channels have expired or not renewed - replenish the balance by the required amount. Turn off the receiver and disconnect it from the network for 15 minutes, then turn it on. These manipulations will allow you to quickly obtain information about the renewal of a subscription or the acquisition of new channel packages.

Software reset


Automatic updates may disrupt the stable operation of the receiver. If the above methods did not help to cope with error 0, it is recommended to reset the settings to the factory level. For this:

  1. Open the main menu of the receiver;
  2. Go to “Reset Data” and confirm the action;
  3. The system may require you to enter the system PIN, initially it is 0000;
  4. Reboot the receiver;
  5. Enter the data to reconfigure the equipment;
  6. Start a new channel search;
  7. Open the available channel in the prepaid package and wait until the broadcast starts.

The receiver has not been used for a long time.

If your receiver has not been used for a long time, Tricolor experts recommend turning it on, switching to any channel included in your package and leaving it in standby mode. The system will automatically connect to the satellite to receive the signal. Wait 8 hours - operator recommended wait time.

If after the time the broadcast has not resumed, it is necessary to contact the official support service. Tricolor error 0, which means the impossibility of signal transmission requires professional diagnostics, which can be produced by qualified specialists.

You can contact support by calling toll-free phone 78005000123, leaving a message in your account or contacting the staff in a special chat.

Periodically check the connection of technical components, the current subscription period. Do not leave the receiver in the off state for a long time - this may lead to an automatic reset. Voltage fluctuations and bad weather conditions also contribute to error 0.

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