How to write to technical support here. How developers spoil statistics for players World of tank questions for developers

In this article, I will try in the popular science: teethhappy: style, I will try to explain where such phenomena as come from:
- "10 plums in a row in WTF random ???"
Why does one team have a 95% chance of winning, while we have none?
Why don't they balance the teams by skill?
Etc.

First of all, I would like to ask you, have you ever seen a random player with a win rate of 56% or more? Not clan players who got this percentage in companies and sometimes platoons, but a random player with such a stat? - not?
Have you ever seen a player with a stat below 43% win rate? I have never been in my 16 thousand fights.
The question arises, why?
- I answer, because in the game there is an artificial averaging of the percentage of victories for players.
You fought 10 battles in a company, won 10 victories, and went to random?
Welcome to the ultimate reindeer team! average your statistics, how many fights you won, exactly the same amount you will lose, in a team that is not able to win under any circumstances.
How many times have you seen a bottom on the IS7 with an efficiency of 600 and a win rate of 45%? And your chance of winning is 65%. This player is at the minimum threshold, and he begins to be identified in the team of winners, to raise statues.

Or, for example, a week ago I had 60% of victories at Foch IX, and today it's already 55%, what's the matter? did I play worse? No, it's just that the percentage of victories is too high on this tank, and he starts to be thrown into such batches in which he stands at the bottom of the table, in a team of seals who slap their fins on the keyboard.
I even began to suspect that sometimes these are not people at all, how can a person play SO MUCH badly?
A person cannot shoot without converging, a person cannot tank backwards.

Let me give you a vivid example.
"Man" on a PT that was tearing everything in the world, found himself in a battle where he was the ONLY one on level 10 vehicles.
Any "reasonable man" would have bent all living things in this situation and would have taken away 2 buckets of medals and an experience record to boot.
Somehow Serb was asked why you do not make a team balancer by skill?
To which he replied
- We do not make a balancer, so as not to infringe on those who play well, have grown their skill, you have the right to bend (s)

Seemingly logical answer yes?
Now let's think about how often do you see a player who has "grown" a good skill in random battles?
A normal statistician without a platoon with the same two extras in random never fails, because he knows that he will immediately become a victim of the system of averaging the percentage of victories.
And how many extras are there who do not pump the technique themselves, but transfer free experience so that this very percentage of victories does not spoil themselves?)
Why are they not bending down with their mighty skill?) And the fact that you can't trample on the system, drag a battle with a team of crayfish, in the next battle they will put even more finished crayfish into your team.

And thirdly, no one says that Folders play with Folders and Crayfish with Crayfish.
The point is that the chance of winning was as close to 50% as possible in every battle
They gave a platoon of extras to one team, give the same to the other, why not?
Why can't you make teams of extras of crayfish and deer, but both are equal in strength?

Why is a win percentage averaging system needed?
And then, that the very last Alyoshka is a first grader, if he stops winning completely, he will throw the toy and go somewhere else.
And the outflow of players, even crooked and poor ones, is unacceptable.
Since in the scheme of any MMO, as in nature, all creatures are needed.
Nubs, nerds, and especially those who invest money (Realists).
Nubs are needed so that there would be nerds who bend them down, some nubs take offense and start pouring money in to take revenge on the entire cruel virtual world.
Along the way, they also begin to bend the noobs, getting aesthetic pleasure.
But Tanks is another case, here noobs are in both teams, the question remains which team will have fewer of them.

What to do if the game suddenly stopped launching or started crashing at the most inopportune moment? Who will help you figure it out after the loss of game property? Where to go if you have lost control of your account?

Some users, especially beginners, when faced with a problem, choose the wrong line of behavior. A request for help is often made in the form of an entry on the gaming forum, and sometimes in a topic that is devoted to discussing completely different issues. Someone writes private messages to the developers, someone asks questions in the game chat. Unfortunately, none of these methods will help the player in his trouble. If you read the forum carefully, sometimes you can find tips on how to solve the problems that have arisen. But all the same, the most reliable means was and remains to contact the User Support Center, which works around the clock and seven days a week. The player only needs to send a request.

All requests received by the User Support Center are divided into categories depending on the problem the user has encountered. Let's take a quick look at how a person requesting technical support should behave, depending on what the reason was.

1. Lost control over the game account

At the moment this is one of the most common problems, so let's start with it.

Typically, the loss of control over an account is associated with a hacked user's email. If you have lost control of your mail, the first thing you need to do is contact the support service of the mail service you use to recover your mail. Otherwise, the attacker will again be able to take over the game account. Restoring control over mail is one of the main conditions for restoring an account in the game (password recovery in the absence of binding to a mobile phone, as well as binding to a phone is carried out using a mailbox).

At the same time, you need to submit an application to the User Support Center. In it, describe everything that happened, as well as any actions that you took to regain control of the account. To submit an application to the User Support Center, use this instruction. Please note that authorization is not required to file a claim to lose control of an account. All you need to do is complete the application form completely. After that, be patient and wait for a specialist's response. Applications in this category are usually reviewed within two weeks of their submission.

More information on restoring controls and security measures can be found.

2. You have made a payment, but no gold has been received on your game account

Please note that payments may be delayed up to 24 hours.

If you made a payment through a payment terminal, first of all you need to contact the organization serving it. You can find the phone number of such an organization either on the payment receipt or on the terminal itself.

If within 24 hours gold has not been credited to your account, send a request to the Customer Support Center, section "Financial issues"\u003e "Failed payments". When placing an application, it is important to fill in all the information fields.

The term for consideration of the application is usually two days from the date of submission.

You can get more information on financial matters.

3. It seems to you that something is wrong with your game property

Before writing an application, we strongly recommend that you familiarize yourself with. She can help you figure out on your own what happened and, more importantly, whether it happened at all. If you have read this material but are still sure that something is wrong with your property, please contact the Customer Support Center. The application is considered within two days from the date of submission.

4. You have a technical problem

After logging into the site, fill out the application form. This should be done in as much detail as possible, but avoiding unnecessary details. If you have fixed the problem in the screenshot, you can attach this screenshot to the application.

To better understand the situation, the User Support Center may ask you for diagnostic information about your computer, operating system, drivers, the integrity of the game client, and if there are network problems, the Internet connection diagnostic data.

You can get the necessary information using the special utility WGCheck. Instructions for its use are available.

5. You suffered because of a violation of the Rules of the Game by another player, or you were a violator and want to appeal the punishment imposed by the administration of the project

We want to warn you right away: employees do not consider applications for violations of the Game Rules listed in the "Complain" functionality. You can report such violations only through the "Complain" functionality... You can learn more about how to file a game violation complaint in this article.

Please note that the restrictions imposed on your account by the automatic damage tracking system for allied vehicles and through the Complain function are not subject to appeal.

You can read a complete list of actions prohibited by World of Tanks players in the game's official forum.

An appeal against a punishment can only be submitted from the first person. This means that messages that the rules were violated in relation to your friend and your friend asks to appeal the punishment will not be considered.

In addition, requests for conflicts within clans are not considered. These are the internal affairs of the clan members, in which the administration does not interfere in principle.

Applications for appeal of restrictions are considered on an individual basis, the processing time depends on the complexity of the situation and the workload of the User Support Center.

A complaint about a violation of the Rules of the Game, which is not listed in the "Complain" functionality, can be submitted within seven days from the date of the violation. Complaints about earlier events will not be considered.

6. Do you have general questions about World of Tanks

Before asking a question to the support staff, we recommend reading. It is possible that your question has already been answered in one of the topics.

If you do apply, it will be reviewed on a first come, first served basis.

Remember one more important rule. If you send applications of the same type to the User Support Center, then each new application will be combined with the old one, and the consideration period will start counting from the moment of the last one. Thus, by your manifestation of impatience, you will only delay the process of solving the problem.

We wish you good luck on the fields of virtual battles and the speedy resolution of all the difficulties that arise!

And your store won't cheat?

Not. It is not profitable for us to deceive you. We look forward to long-term cooperation and every client is dear to us.

What are the criteria for selecting your sellers?

All our sellers are certified by Webmoney and have been selling their goods for several years. If sellers have a lot of bad reviews or there have been attempts to deceive buyers, we end our cooperation.

Where do you get your goods and why are they so cheap?

All goods, upon the assurance of sellers, are purchased from registrars (if it concerns accounts) or from official distributors of digital products (keys, activation codes).

Can I request a replacement or refund if an item is not as described?

Yes! If the product is of poor quality or does not correspond to the declared one, you have the right to demand a replacement or a refund of your funds.

I bought an item but there was a problem with it. Where can I go?

First of all, you need to log in to the oplata.info website using the mail you specified when paying. Next, select the problem product in your personal account. When you go to it, the "Correspondence" tab will open. There you can state the problem. The seller is obliged to respond to it and solve any difficulties that have arisen.

How quickly does the seller respond?

Usually in the daytime, the seller's response does not make you wait (from 1 minute to 2 hours). Waiting times may be longer at night.

I think the seller is trying to deceive me. He demands to remove the negative review to issue a replacement. What to do?

Do not under any circumstances delete the review. This is a violation of the service rules by the seller. Tell him that you are familiar with the rules and are not going to comply with this requirement until the problem is completely resolved.

Do you have discounts, bonuses?

Yes. We have a cumulative discount system. Your personal discount grows with every purchase. In addition, sellers, as a rule, give nice gifts for a positive feedback on a purchase. To do this, contact your personal correspondence on the oplata.info website.

AGREEMENT

By purchasing any product in our store, you confirm that you agree to the following rules:

1. The warranty for digital goods is fully extended and the seller is fully responsible for the goods put up for sale.
2. In some cases, the seller sets the warranty period, which he must notify the future buyer about in the description of the product.
3. If the warranty period is not specified in the product description, the buyer has the right to consider the warranty as unlimited.
4. If the seller in the description of the product indicated the requirement to record a video from the moment the payment starts and until full verification, you must fulfill his requirement. If you do not agree with this, we kindly ask you not to make a purchase.
5. The buyer is obliged to fully familiarize himself with the description of the product. Pay particular attention to the type of goods and the method of delivery.
6. In the event of problems or questions, the buyer is obliged after the purchase to contact only personal correspondence on the site oplata.info. Customer support is provided by the seller only there.
7. An employee of the site's online chat provides only preliminary support, helps the buyer make a choice, or answer questions just before buying.

There are problems in any game, and it is especially offensive when they arise in such a popular and beloved strategy by many as World of Tanks. Some of them can be solved on your own, but sometimes there is no other way out but to contact the User Support Center. You can write to them around the clock - support works 24 hours, 7 days a week.

You need to write to technical support here

What are the most common problems?

Before you write anything, you need to determine what problems you are having. All requests and messages that come to technical support are initially processed by urgency and complexity. Those that require immediate solutions are received by specialists within a few hours. If the question is not urgent and the user can solve it on his own without support, the answer may come within two weeks.

As a rule, all users have difficulties of a similar nature. It:

1. The user cannot log into the account, as control over it is completely lost.
2. Payment failed. The payment was made, there is all the confirmation of the payment, but no gold appeared in the game.
3. It seems to the player that something is wrong with his property - gold disappears, equipment changes, tanks disappear somewhere.
4. Technical issues - the game stopped launching or crashes at the most inopportune moment.
5. When a player violates the rules of the game, he receives a penalty, but wishes to appeal it.
6. Difficulties that arose through the fault of other players.
7. I would like to ask ...

World of Tanks account does not start

Losing control of your account is the most common nuisance. It is connected, most likely, with the loss of control over the mail. This could happen if your mailbox is hacked. Therefore, to solve this problem, you should:

1. Recover mail.
2. Change the password for the mailbox so that the cases of theft of your "soap" do not recur.
3. Change the password for the account in the simulator. The account should be linked to a mobile phone, then it will be much easier to restore your rights over the account.

In parallel with these actions, be sure to apply to the User Support Center, describing in detail what happened. To apply for the loss of control over your account, you do not need authorization, you just need to fill out the application form. This is not an urgent issue, so expect a response within two weeks.

Akhtung: gold is gone!

The next problem is also not uncommon. You made a payment, but the gold never arrived. Where could it have disappeared, and what to do? First, check if exactly 24 hours have passed since the payment was made. Sometimes it takes a day for gold to be credited to your account.

If much more time has passed, then you need to notify the Support Center. It's great if you still have a receipt (when paying through the terminal), then you can contact the service organization and find out why the payment failed.

If the payment went through, but the gold did not arrive in your account, you need to contact technical support. To do this, open the section "financial issues", find "Not completed payments" and fill in all the columns. After submitting the application, the issue must be resolved within two days.

World of Tanks game frame

What to do if tanks and experience disappear

If it seems to you that something happens to your tanks, experience, equipment or other game property, it disappears somewhere, or someone steals it, then you need to:

1. Make sure that this is true, and not you think.
2. Contact technical assistance.

Explain in detail why you have suspicions, it is desirable to have evidence of the loss on the screenshots. The complaint will be reviewed within two days.

The game crashes, does not load, does not work

All of these problems are technical, and an application should be submitted to solve them. The form is filled out by logging into the site. It's great if you managed to make a screen or fix the problems in some other way. In any case, they should be described in detail.

To check if the problem is in the game, and not in your computer, you need to check the drivers, operating system, Internet connection. This information may also be required for the Customer Support Center. The special Utelita WGCheck will help you get the information you need.

Problems - write to the Technical Assistance Center

You are punished!

If you violated the rules of the game and were punished, most likely there will be no sense in appealing the punishment. Any player must abide by the rules and be prepared for retaliation if they are violated.

If you were hurt because another player violated the game and you want to rehabilitate yourself, it makes sense to apply. The administration fundamentally does not consider the problems arising between users who are in the same clan.

Important: if your complaint is described in the "Complain" section, then the penalty will not be lifted.

If your complaint is not described in the complaints section, then you can write about it within a week from the moment of its occurrence.

These requests are being considered indefinitely, as an individual approach is applied to each issue.

I would like to ask

Cases when a user just wants to ask something is not uncommon, but it is not always worth writing to technical support. First of all, use the forum, perhaps the answer lies on the surface. If the elaboration of the forum has not borne fruit, please contact support. But remember, the answer won't come quickly.

Important: Do not write to technical support about the same issue several times. All appeals are considered in turn, and the same questions from one person are combined into one, with the assignment of the date of the last appeal to him. This will send your question to the very end of the queue again.

The letter does not reach the mail

If you write to the mail [email protected], and in response you receive a message that the letter has not been delivered, and all replies sent from your mailbox directly will be lost, which means you should write from another mailbox until the issue is resolved. But it is better not to use mail, but to fill out an application on the service.