MGTS television support service. Technical advice for MGTS: telephone numbers for contacting an operator. MGTS office addresses for individuals

You can pay MGTS company fees manually through the office, which can be found in the Moscow region.

Varto means that the company provides services for both physical and legal entities Therefore, you need to take note of this nuance when going to the company’s office.

This article will look at the addresses of MGTS offices, as well as their mode of operation.

MGTS offices for work with individuals

Please note that you can find out in detail about the numbers and addresses of MGTS offices in Moscow on the official website.

So, you can contact the company at the following addresses:

• 119019, vul. Novy Arbat, bud. 2. The office is open for individuals from 9 a.m. to 9 p.m., seven days a week;
• 115470, Klenovy Boulevard, 3, bldg. 1. The office operates from 9 a.m. to 7 p.m., Monday through Friday, without interruption;
• 109129, 8-a st. Tekstilnikov, bud. 8. The department operates from 9:00 to 21:00, no days off;
• 111141, Zeleny Ave., bld. 7. Office work starts at 9:00 and ends at 19:00 (Mon-Fri, without interruption). On Saturday, working hours start from 9:00 to 16:30. Have a week off;
• 107076, vul. Elektrozavodska, bud. 58. The department operates from 9:00 to 19:00 (Mon-Fri, without breaks). Saturday working hours are from 9:00 to 16:30 without a break. Weekend;
• 127322, vul. Yablochkova, 19A, Timiryazevska metro station. Office work hours are as follows: from 09:00 to 19:00 (Mon-Fri, without breaks), from 10:00 to 18:00 (Sat, without breaks). The week is a day off;
• 125319, vul. Chernyakhovsky, 18. For this address, the robot is available from 9:00–19:00 (Mon-Fri, without interruption). On Saturday the branch opens at 9:00 and closes at 16:30. Weekend;
• 121087, Bagrationivsky Prospect, 18, bldg. 1. The department operates from 9:00 to 19:00 on Mondays and Fridays, without interruption. On Saturday: from 9:00 to 16:30;
• 117331, Vernadsky Ave., bld. 21, bldg. 3. Working hours from 9:00 to 19:00 (Mon-Fri, without breaks). On Saturday the office opens at 9:00 and stays open until 16:30;
• 117418, vul. Novocherushkinska, bud. 65, bldg. 1. For physical persons, the office operates from 9:00 to 19:00, Monday through Friday, without interruption. Saturday from 9:00 to 16:30. The week is a day off;
• 117525, vul. Chertanivska, bud. 23. For physical activities, the department works from 10:00 to 19:00 from Monday to Friday, without interruption. On Saturday, the office hours are from 10:00 to 18:00. Weekend;
• 105484, Buzkovy Boulevard, 52a. The department operates from 9:00 to 19:00 on Mondays and Fridays, without interruption. On Saturday the office opens at 9:00 and ends at 16:30. The week is considered a day off;
• 123362, vul. Tushinska, bud. 11, bldg. 3. Reception of physical persons at whose department is available from 9:00 to 21:00 without days off;
• 127282, vul. Shiroka bud. 12a. This office starts work at 9:00 and ends at 19:00. In this case, on Mondays and Fridays the work is carried out without interruption. The week is considered a day off;
• 119620, Solntsevsky Prospekt, 13. Individuals may arrive at this office from 9:00 to 17:30 from Monday to Friday, without interruption. Saturday and week are a day off.

Respect! These addresses can generally be accessed by individuals; for legal entities, other departments may be used and funds may be obtained. If a legal person goes to the department for physical persons, then they will not be able to help there.

By returning to these addresses, individuals can request high-quality professional assistance from the MGTS security company.

You can also make payments in offices through specially installed terminals. If you have any problems with payment, you can contact the office and ask for help.

Addresses of MGTS offices for work with legal entities

Take a close look at the work of offices that work directly with legal entities.

So, in the Moscow region you can find more than a few such addresses:

• 109044, vul. 1-a Dubrovska, bld. 1, side 2. The branch is specifically intended for legal entities. The office hours are Monday to Friday - 9:00 to 17:30. Weekends are spent on Saturday and week;
• 117418, vul. Novocherushkinska, bud. 65, bldg. 1. This office is intended for the reception of both physical and legal persons. The department works from Monday to Friday - from 9:00 to 17:30. Saturday, week – day off;
• 119019, vul. Novy Arbat, bud. 2. From whom you can also find a branch for legal matters, which operates from Monday to Friday - from 9:00 to 17:30. Saturday, week – day off;
• 127322, vul. Yablochkova, 19A, Timiryazevska metro station. For legal entities, reception is available from Monday to Friday - from 09:00 to 18:00 (without interruption). Saturday, week – day off.

Thus, in the territory of the Moscow region there are many branches of the MGTS company that can help both individuals and legal entities.

The peculiarity of such offices lies in the fact that subscribers can not only pay their bills through terminals, but also be recognized required information from doctors of one or another department.

The service is indispensable for those who daily have to dial the same number many times. It is also required in case of seizures, if there is a small child in the family, illness or summer man Out of disgust, who need to contact the required subscriber.

If, after picking up the handset for 7-10 seconds, the subscriber does not dial the number, the programmed number will automatically begin to be dialed. The service allows you to save time while dialing and safely dial the required number.

To make a dialing call before dialing the number, start immediately after going off-hook.

The procedure for servitude

Once connected, the service is activated (deactivated) by pressing the key on the phone.

Service activation

• Pick up the phone;
• Dial *53*, the last number of the subscriber you are calling, then #
• • continuous beep - service is activated;
  • beeps that shimmer, or the phrase of the auto-informer - the service is not activated (the subscriber does not have the right to use the service);
• Hang up.

Verification of service activation

• Pick up the phone;
• Dial sequentially *#53# ;
• • continuous beep - the service is active;
  • beeps that shimmer or the phrase of the auto-informer - the service is not active;
• Hang up.

Deactivation of service

• Pick up the phone;
• Dial #53#;
• Listen to one of the station's signals:
  • continuous beep - the service is deactivated;
  • beeps that shimmer, but the auto-informer phrase - the service is not deactivated (the subscriber does not have the right to use the service);
  • partly short beeps – the command was entered incorrectly;
• Hang up.

Respect!

For all types of activation/deactivation of additional services on the Siemens Gigaset C470 IP phone, at the end of typing the special command, dial “” instead of “#”.

Complete your service

You can sign up for the “Hot Line” service via “” Contact Center PAT MGTS by phone: 8 495 636-0-636 or when going to any office for sale and service of PAT MGTS.

When registering a service, it is necessary to clarify whether the service can be provided on your phone number, what functions the telephone set must support to operate the service, and then register the service.

Instructions

MGTS has a special service that provides cost-free information about its subscribers. You can call the number 09 or 009, where you can clarify all the necessary information. In addition to telephone numbers and information about subscribers, you can also find out a lot of useful information about local services, for example, taxi calls, airline services, product distribution and other services, and you can also consult a lawyer What about a competent tour operator? You can call numbers 09 and 009 from a local telephone number in Moscow.

Instructions

Let's look at the principles of management measure on the Windows XP operating system.
All necessary data can be obtained from the additional control panel. Go to the "Start" menu - "Control Panel" - "Metering connections". A window will open in front of you, where all connections will be displayed, including those configured on your computer.

Our version can handle not only physical connections (configured directly for the edge card), but also virtual VPN connections, which allows data to be transferred to a secure channel . Remember that there are a variety of connection types you can use, all of which depend on your provider. Therefore, it would be logical to consider the interaction with the actually connected edge boards.

Now, select the connection to click on you, click on the new mouse, and click on the context menu. Select “Power” from the menu. You look a lot like those on a baby.

Next, click the “Power” button, after which you will see the screen that displays the configuration of your IP address, the gateway and other characteristics (change what settings you have, then you need to see the configuration in the router panel , and within this screen there will be Check the box "Override the IP address automatically" and then select the checkbox "Override the DNS server address automatically").

If we go back to the front window, then by clicking on the “Adjust” button, we are denied access to adjusting the middle border board.

Although in most cases we don’t need any adjustments, we will still look at the problem if we need to change the mac address of our card. For this purpose, in this window you will find the “Additional” tab, on which you will find the “Network address” value in the list, and you will be able to enter your value in the input window.

The technical support of the telecommunications provider MGTS is a complete customer service service that operates in addition to the universal Contact Center. Before transferring your functional capabilities, you will need to constantly consult with the company's clients from a wide range of companies who are concerned with financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also make calls in real time from the sacks of Muscovites for the sake of communication.

About the technical support service

The Universal Contact Center was opened by PJSC "Moscow City Telephone Measurement" in 2006, uniting the disparate services of the provider into a single purpose. On its basis, MGTS implemented a system for the operational maintenance of calls for additional tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows for the optimization of the subscribers’ population, distributing them in a number of areas: service connections, financial support, repair work, etc.

In 2012 As part of the replacement of hardware and further replacement of copper wires with fiber optic cores, the Contact Center has recognized the modernization. This made it possible to significantly shorten the hour of recovery from the technical support system from 1 hour to 15-30 seconds. In this case, today, over 50 thousand are paid to the services of the Contact Center. MGTS clients, including Internet users, landline phone users, mobile phone subscribers, as well as digital TV subscribers.

Phone list

To contact the MGTS support service, you must call one of the registered numbers:

• from Moscow – (495) 63 – 60 – 636;


• from mobile – 0636.

Moreover, the provider has introduced a couple of hotlines, which you can do:

• find out about the balance of the special account – (495) 70 – 74 – 455;


• inform the operator about the service availability – (495) 70 – 07 – 777.

For MGTS subscribers, all calls to the Contact Center, including hotlines, are absolutely cost-free.

Gate chime

Clients of Moscow telephone networks who use digital television stations and the Internet, where they do not have a fixed or mobile connection, can call the return call of the support service operator on the official website i.

1. Go to the address - http://mgts.ru/home/help/ask/.


2. Leave your contact number on your phone.


3. The theme is food.


4. Give as much detail as possible about the food you need to eat.


5. Confirm that you are a human and not a robot by choosing the appropriate color for your baby.


6. Click on the “Add” button.

This option can also be used quickly by subscribers of any Russian operators who require consultation with MGTS representatives.

3 lipnya 1882 roku

1909

1932

1970

1980 - MGTS became concerned telephone call Olympic Games. Almost 80,000 telephones were installed, 350
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3 lipnya 1882 roku- The basis of the Moscow Moscow telephone monitoring. On this day, the first manual telephone exchange of the Gilleland system of the Bell company was opened in the booth of the merchant Popov on Kuznetsky Most.

1909 - First phones installed.

1932 — a cat-free service “09” was created; in 1937, a service to the exact hour “100” was created.

1970 - The first automatic international connection has been established: Moscow-Berlin-Prague-Warsaw.

1980 - MGTS provided telephone calls for the Olympic Games. Nearly 80,000 telephones were installed, 350 telephones were installed, and over 15,000 channels and direct lines were organized. The pre-service service “09” served foreigners in English, French, German and Spanish during the hour of the game.

1982 — from the MGTS Museum, which is considered one of the largest corporate museums with communications history in Russia. A unique exhibit is a model of the first automatic telephone exchange, which was put into operation in 1930. Included in the Guinness Book of Records as an automatic telephone exchange, as it was procured from the world.

1986 - a first fiber-optic line was laid along a length of 8.7 km.

1989 — two joint ventures were created: AMT (MGTS-Telenokiya, Finland) and Comstar (MGTS-GPI, Great Britain).

1992 - MGTS has become a state enterprise. The first general director is V.F. Vasilyev. The riddle about Vasilyev is the basis for the MGTS Prize in his name, which is awarded to the company’s greatest innovators.

1994 — The state enterprise MGTS was reorganized into a joint stock partnership.

2002 - Introduction to the market of services for widespread Internet access.

2004 - Start of replacing analogue numbers with digital ones.

MGTS and CJSC MTU-Intel implemented the STREAM project, a revolutionary project for the Moscow market, from connecting to Merezha with ADSL technology, which replaced access, which is switched, and ensured guaranteed internet speed at Vilniy telephone lines. During the period, over 100,000 clients connected to the STREAM Internet, which led to a decrease in Internet traffic and made the Internet an accessible mass service.

2006 — having sent the robot the Unified Contact Center. Expanding the range of services related to mobile systems communication: forwarding calls from a home phone to a mobile phone, sending and receiving SMS notifications from a landline phone.

2007 — unlimited tariffs for broadband Internet access have been proposed.

2008 — MGTS has connected to its network over 400 special telephones for disabled workers.

2011 — As a result of the reorganization of VAT “COMSTAR-UTS”, a block of shares of VAT “MGTS” was acquired from VAT “MTS”, which, having belonged to VAT “COMSTAR-UTS”, became 55.7% of the statutory capital of VAT “MGTS”, at the level of the universal violation of the law of the VAT "MTS". The digitalization of communications has been completed, as a result of which Moscow has the opportunity to save telephone number when changing place of residence.

2012 — MGTS launched a new high-speed fiber optic network behind current GPON technology and announced a strategy of transformation from a traditional telecom company to a multiservice operator for the rapid development of new services Based on access to the Internet.

2013 - the company revoked its virtual operator license (Mobile Virtual Network Operators, MVNO).

2014 - Start of sales of mobile communication services with MGTS SIM cards based on the parent company MTS. Package propositions have been expanded to four services: wide access on the Internet, fixed telephony, digital TV, mobile connection. MGTS was the first among the great operators to introduce an Internet tariff with speed up to 500 Mbit/s to the market. The company's network has a Deep Packet Inspection (DPI) Internet traffic recognition system installed, which allows it to analyze various data transmission parameters and handle such traffic.

2015 — the company completed the reconstruction of the wireless data transmission network, which replaced the mid-line communication lines with fiber optic lines using GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS introduced new intelligent services to the mass and corporate market with the management of booths, offices and places: “Video security” and “Security alarm”.

2016 - the company has launched a large number of direct business services - everyday services under the MGTS brand: electrical, plumbing, general household repairs, collection of household appliances and cleaning of premises.